LuggAgent Luggage Check-in Service: Kansai International Airport (KIX) or Itami Airport (ITM ) to Hotel in Keihan/Kana City (with discount for more than 2 pieces) | Japan

- Service Introduction -

• Service Hours:
  - Airport to Hotel: Drop-off between 09:00 - 15:00; delivery by 21:00
  - Hotel to Airport: Drop-off before 11:00; pick-up between 15:00 - 21:00
  - Hotel to Hotel: Drop-off before 11:00; delivery by 21:00
• Meeting Point:
  Airport: Meet the luggage agent at the designated meeting point at the scheduled time to hand over your luggage.
  Hotel: Luggage will be stored at the hotel front desk by 9 PM on the same day.
• Service Details:
  Drop-off:
  Hotel: Please leave your luggage at the front desk before 11:00 and send a photo of the completed drop-off to the luggage agent (customers cannot choose the drop-off time).
  Airport: 9:00-15:00 (Customers can choose a 30-minute window to hand over luggage to the driver).
  Ex: 9:00-9:30, 9:15-9:45
  
  Delivery:
  Hotel: Delivered to the front desk by 21:00 (customers cannot choose the time).
  Airport: 15:00-21:00 (Customers can choose a 30-minute delivery window).
  Ex: 15:00-15:30, 15:15-15:45
• !! This service does not include Airbnb options and is only applicable to hotels with a front desk !!
  

- Important Information -

• Please provide the following information in the remarks when booking:
  　① Number of luggage pieces and dimensions
  　② Preferred drop-off and pick-up times and locations
  　③ Name of the person who made the hotel reservation
  　④ Local contact information in Japan, such as mobile number, email, or messaging apps
• Charges are per piece of luggage. If the number of pieces exceeds the booking, additional fees will be charged on-site. Luggage can only be collected at the destination after payment is completed. Please be aware of this.
• Each piece of luggage is limited to a total dimension (length + width + height) of 180 cm and a weight of 32 kg or less.
• Your luggage can be a handbag, suitcase, cardboard box, backpack, ski bag, or stroller. If the luggage does not comply with any legal regulations, it will be refused even if the booking is successful. You must bear all losses and any legal liabilities.
  
• If the drop-off or pick-up location is a hotel, the luggage will be handled through the front desk.
• Please be sure to note in your order that the drop-off/pick-up location is a hotel to ensure smooth delivery.
• After booking, you will receive an email with handover instructions and details. All details will be based on the email content. If you do not receive the email, please contact [email protected] directly.
  
  
  

- Overtime Policy -

• Situations where the customer can be contacted:
  If the customer does not appear 30 minutes after the scheduled time, an overtime fee of 5 USD / 15 minutes will be charged according to the luggage agent's official website pricing.
• Hotel Drop-off:
  If the driver arrives at the hotel but cannot collect the luggage and cannot contact the customer via the front desk or messaging apps, LuggAgent reserves the right to cancel the order without a refund.
• Airport Drop-off:
  1. Flight not delayed: The 30-minute free waiting policy applies. If the customer cannot be contacted and luggage cannot be collected after 30 minutes of waiting, LuggAgent reserves the right to cancel the order without a refund.
  2. Handover delay due to flight delay: - Within one hour, we will automatically extend the handover time based on the actual flight delay.
  - If the delay exceeds one hour, we reserve the right to cancel the order and refund half of the fee.
  - If we choose to continue waiting for more than one hour, we will not charge the customer a waiting fee.
  * Considering factors such as flight delays, border quarantine measures, and customs clearance time, we recommend that customers reserve at least two hours after their flight lands for luggage collection to avoid additional fees.
• Airport Pick-up:
  It is rare for a customer not to show up at the airport, but if this happens, we will go to the airline check-in counter provided by the customer to inquire if they have appeared. If the check-in counter is closed and we cannot contact the customer, we will store the luggage in an electronic locker and provide the locker location and code to the customer via email and messaging apps. The customer can then retrieve the luggage from the locker at their own expense.