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ハレムの優先チケットと記載されていたので、こちらを購入しましたが、実際は別で購入が必要でした。返金していただけますか？

When we got to the palace you could buy tickets on entry and they were considerably cheaper than I had paid online on KKday. And the audio guide is included in the entry ticket so there is nothing special about KKday's offering there. Maybe if you went later in the day it would be busier and booking in advance would be more necessary but for us it was a completely unnecessary hassle and cost that I would gladly do without next time.