[Cheongju] ZIMCARRY Same-Day Luggage Delivery Service (Cheongju Airport • Cheongju Sea Square Travel Lounge • Hotel)

※ ZIMCARRY Luggage Delivery Service Guide

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⁕ Please be sure to check the following information before using the service!

  • Available Accommodations: Only available at hotels and accommodations that operate a front desk and luggage storage service.
     - It may be difficult to use the service for accommodations not registered on the official ZIMCARRY website.
     - Please check for registered accommodations [here].

  • Quantity Criteria: Based on the 'number of items', not the size of the luggage.
     - Example 1: 1 suitcase + 1 backpack = 2 items total
     - Example 2: 4 suitcases + 2 backpacks = 6 items total

  • Check Times: Please be sure to check the drop-off location, drop-off deadline, and available pick-up time for your selected delivery option.

  • Required Information Registration: After your booking is confirmed, please be sure to register your 'luggage photo' and 'hotel voucher' via the link sent to you by the day before your service date.

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1. How to Use the Luggage Delivery Service

  • Option 1. Cheongju Airport → Cheongju Hotel
     ① Select the service date and the time you will drop off your luggage to make a booking.
     ② Once your booking is confirmed, drop off your luggage at the ZIMCARRY counter at Cheongju Airport on the day of service.
     ③ Enjoy your trip freely without heavy luggage.
     ④ Pick up your delivered luggage at the hotel front desk.

  • Option 2. Cheongju Hotel → Cheongju Airport
     ① Select the service date and the time you will pick up your luggage to make a booking.
     ② Once your booking is confirmed, drop off your luggage at the hotel front desk by 11:00 AM on the day of use, regardless of your check-out time.
     ③ Enjoy your trip freely without heavy luggage.
     ④ Pick up your luggage at the ZIMCARRY counter at Cheongju Airport.

  • Option 3. Cheongju Sea Square Travel Lounge → Cheongju Airport
     ① Select the service date and the time you will pick up your luggage to make a booking.
     ② Once your booking is confirmed, drop off your luggage at the Travel Lounge by 13:00 on the day of use.
     ③ Enjoy your trip freely without heavy luggage.
     ④ Pick up your luggage at the ZIMCARRY counter at Cheongju Airport.

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2. Luggage Specifications and Handling Guide

  • Acceptable Luggage
     - Specifications: Sum of length (L) + width (W) + height (H) is 180cm or less, weight is 30kg or less
     - Types: Suitcases and backpacks
     - Criteria: Based on the 'number of items', not the size of the luggage
     - Example 1: 1 suitcase + 1 backpack = 2 items total
     - Example 2: 4 suitcases + 2 backpacks = 6 items total

  • Prohibited Items (Must be carried personally)
     - Cash, jewelry, expensive electronics, hazardous and flammable materials, weapons/explosives, and other valuables or fragile items
     - Compensation is not available for lost/damaged valuables, high-value items, or fragile goods, so please be sure to carry them with you.

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3. Frequently Asked Questions (FAQ)

  • Before Using the Service

     Q1. Can I use this at any hotel?
     A1. It is only available at hotels and accommodations that operate a front desk and luggage storage service. It may be difficult to use for unregistered hotels, so please check in advance [here].

     Q2. Why do I need to register my luggage photo and hotel booking voucher?
     A2. Registration is required so that our delivery staff can accurately identify your luggage and cross-reference it with your hotel booking information to ensure safe delivery to the designated hotel.

     Q3. Can I use the service if the 'delivery service booker' and 'hotel booker' names are different?
     A3. Yes, you can. However, please be sure to register your hotel booking voucher for accurate delivery. If necessary, our customer service center may request additional verification, so please provide a messenger account where you can be reached.

     Q4. Can I receive separate instructions before using the service?
     A4. Once your booking is confirmed, an email containing service instructions and a link to register your luggage photo will be sent to you.

  • Hotel Usage

     Q5. Do I need to contact the hotel in advance?
     A5. There is no need to contact them separately. [When departing from the hotel] Please inform the front desk that you are 'using ZIMCARRY' or present the 'Help Card'. [When arriving at the hotel] Please pick up your delivered luggage at the front desk.

     Q6. What if my hotel check-out time is after 11:00 AM?
     A6. Regardless of your check-out time, you must drop off your luggage at the front desk by 11:00 AM for normal delivery.

  • Delivery and Pick-up

     Q7. What time is delivery completed? Could there be delays?
     A7. Luggage will be delivered sequentially within the guided timeframe. Delivery times may be slightly delayed depending on traffic and weather conditions.

     Q8. What happens if I am late for drop-off or pick-up?
     A8. Please contact customer service immediately. Depending on operational circumstances, usage may be restricted or additional fees may apply.

  • Booking Changes

     Q9. Can I change my booking details?
     A9. Please contact customer service before the service date, and we will inform you if changes are possible based on operational circumstances.

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4. Purchase and Usage Notes

  1) Notes Before Purchase

     • Luggage fees are calculated based on quantity. If the actual items differ from the information provided, you may be required to pay the difference on-site.
     • Your booking is only finalized once the 'voucher' or 'booking details link' is sent after payment is completed.
     • Please double-check the service date, delivery route, same-day drop-off deadline, and operating hours before making payment.
     • Refunds are not available for same-day cancellations or no-shows.
     • Valuables, fragile items, jewelry, cash, and hazardous materials must be kept in your personal possession. We are not liable for any damage or loss of these items.

  2) Notes Before Booking

     • Luggage can only be delivered if the sum of its width, length, and height is 180cm or less, and its weight is 30kg or less.
     • Please verify in advance if your hotel is eligible for this service before booking.
     • For hotel-to-destination delivery services, luggage must be left at the front desk by 11:00 AM, regardless of check-out time. (Service cannot be provided if luggage is not present)
     • Please enter your information accurately, as incorrect details (such as guest name or accommodation name) may restrict your use of the service.

  3) Notes After Booking

     • Please double-check that the information entered during booking (guest name, hotel name, delivery route, etc.) is correct.
     • You must register a 'photo of your luggage' and your 'hotel booking voucher' via the 'booking details link' sent in your confirmation voucher/email by the day before your service date.
     • Please adhere to the designated luggage drop-off and pick-up times. Same-day delivery may not be possible if you arrive after the specified time or if the luggage is not at the hotel front desk.
     • When dropping off or picking up luggage, please present your mobile booking details or a printed voucher at the ZIMCARRY counter.
     • Please contact customer service immediately if you need to change booking details or if any issues arise on-site.

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5. Luggage Damage and Disclaimer

  ⁕ ZIMCARRY does its best to deliver your luggage safely. However, please note that the company is not liable for the following damages that may occur during the delivery process, so please check before use.

  1) Minor exterior damage occurring during normal delivery

     • Minor wear, damage, or loss of wheels, handles, or accessories (name tags, etc.)
     • Minor scratches, dents, pressure marks, stains, or dirt on the luggage surface
     • Damage caused by defects or aging of the luggage itself

  2) Restricted items and oversized luggage

     • Luggage exceeding the specified dimensions (sum of 180cm or less) and weight (30kg or less)
     • Loss or damage to valuables, cash, jewelry, expensive electronics, fragile items, or perishable goods that were not kept in your personal possession

  3) Other force majeure reasons

     • Delivery delays or damage caused by unavoidable external factors beyond our control, such as natural disasters, severe weather, or extreme traffic congestion