This tour requires a minimum of 4 participants to operate. If the number of participants is less than 4, we will notify you of the cancellation at least 7 days before the scheduled date.
When participating in the tour, please bring comfortable clothing, swimwear (wearing it beforehand is recommended), a change of clothes, a towel, and items to protect yourself from the heat. For environmental protection, the use of makeup, sunscreen, and insect repellent is prohibited at Gran Cenote.
The color of Pink Lake may appear differently depending on the weather, season, and local conditions. No refunds will be given due to weather or other factors.
Bringing a stroller incurs an additional charge. Please let us know when booking if you wish to bring one. Pregnant guests are not permitted to participate.
A minimum of 4 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 7 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
Travelers with the following conditions or other health issues that could be worsened by excessive stimulation should not participate in this activity: Pregnant women
Please arrive at the designated location 10 minute(s) before the scheduled departure time, as the tour will depart on time
Meals are not included for children under the age of 3
Admission tickets will not be included for travelers under the age of 3 and are required to be purchased on-site