【KKday Exclusive】Hong Kong Mong Kok | Reservation Voucher for 'CHIIKAWA SHOP in HONG KONG', the First Permanent Store in Hong Kong

— Event Introduction —

CHIIKAWA SHOP in HONG KONG officially opened on April 18 at MOKO! Spanning over 4,000 sq. ft. across the MTR floor and 2nd floor, the MTR floor shop features various Hong Kong-themed photo spots and debuts exclusive Hong Kong merchandise, including plush keychains of Chiikawa characters nestled in iconic red-white-blue bags or dressed in local food and beverage-inspired outfits.

The MTR floor shop incorporates Chiikawa elements into iconic Hong Kong scenes, such as the Tsim Sha Tsui Clock Tower, the Hong Kong skyline, and local transport, with many adorable photo spots waiting for fans to discover. Don't miss the long LED screen in the shop, which plays short Chiikawa clips, bringing the fun-filled world of Chiikawa to life! The 2nd-floor shop will feature Magical Chiikawa and Chiikawa Baby themes, decorated with cute ornaments of the characters.

— Event Details —

Reservation Voucher for the first permanent CHIIKAWA SHOP in HONG KONG

• Location and Operating Hours
  (MTR Floor Shop) Shop M10, MTR Floor, MOKO, Mong Kok, Hong Kong | 10:00-21:00
  (2nd Floor Shop) Shop 236, 2/F, MOKO, Mong Kok, Hong Kong | 10:30-21:30

— Reservation Instructions —

Registration for the first permanent CHIIKAWA SHOP in HONG KONG opens on May 26 at 10:00 AM (HKT) for the eighth week (June 3 to June 9). For entry arrangements from June 10 onwards, please stay tuned to the latest announcements on the official CHIIKAWA SHOP in HONG KONG social media platform (https://www.instagram.com/chiikawa.shop.hk/).

— Reservation Steps —

1. Register as a KKday member;
2. Enter the reservation page and select your preferred date and time slot; 
3. Each reservation is limited to a maximum of 2 people (1 registrant + 1 companion). Both individuals must provide their full English names (e.g., Surname: Chan, Given Name: Tai Man) for registration. 
4. Upon successful reservation, you will receive a confirmation email or can view the [Admission Voucher] QR code under 'Manage My Booking' on KKday. This confirms you have successfully obtained the [Admission Voucher for the first permanent CHIIKAWA SHOP in HONG KONG]. 
5. For the MTR floor shop, you must arrive at the designated waiting area 15 minutes before your reserved time slot on the [Admission Voucher]. Successfully reserving the MTR floor shop automatically completes the reservation for the 2nd-floor shop; simply queue on-site during operating hours on the same date. The last entry time for the 2nd-floor shop is 21:00.
   

Reservation Voucher for the first permanent CHIIKAWA SHOP in HONG KONG

Notes:

※ Children aged 3 or under do not need to register and may accompany a registered guest, but they are not entitled to any product purchase quotas.
※ Please ensure the *Full English Name* field is filled with the correct name as shown on your ID card or passport.
※ Once a reservation is successful, no changes to personal information, email addresses, dates, or time slots will be accepted for any reason. You also cannot request to cancel a completed reservation.
※ Each person is limited to one reservation per date.
※ Every visitor must hold an individual and exclusive [Admission Voucher] to enter. This includes both the registrant and the companion; both must each hold an [Admission Voucher] for entry.

— Terms and Conditions —

• Successful registrants must arrive at the MTR floor shop (Shop M10, MTR Floor, MOKO, Mong Kok) 15 minutes before their designated date and time slot to complete the entry process.
• If a registrant has booked the 13:00 - 13:45 slot but fails to arrive 15 minutes before the slot ends, their entry qualification will be voided. For example, if you arrive at 13:31, you will not be able to enter the MTR floor shop.
• Registrants who have successfully booked any time slot for the day may queue to enter the 2nd-floor shop during operating hours. When entering the 2nd-floor shop, you must present your valid [Admission Voucher] for that day to the staff and follow their instructions to queue and enter.
• Please ensure the name provided during reservation matches your personal identification document (ID card/passport). Nicknames or English aliases are not accepted.
• Staff reserve the right to request that every visitor provide their original identification document (with photo) matching the registered name to verify reservation eligibility.
• Entry will not be permitted if you fail to present a valid [Admission Voucher] QR code for any reason.
• To protect the rights of other visitors, each registrant may only register once per day. If duplicate reservations are found, the earliest one will prevail, and the others will be cancelled, rendering the associated vouchers invalid.
• Once a reservation is successful, no changes to order details or personal information are permitted, including: name, email address, contact number, and reservation date/time slot.
• The reservation QR code only guarantees your eligibility for entry and does not guarantee the purchase of specific products.
• To protect your rights, please do not purchase QR codes from unauthorized channels. The organizer reserves the right to refuse entry to holders of vouchers purchased through unauthorized channels.
• The event is subject to change without prior notice. Taipang Hong Kong Limited reserves the right to change, terminate, or modify the queuing method, terms and conditions, and final decision-making power at any time.

— On-site Payment Methods —

• Only VISA, Master Card, WeChat Pay, Alipay, UnionPay, and Octopus are accepted.

— Purchase Limits —

• Each person is limited to 1 piece per style for Hong Kong exclusive products, and 2 pieces per style for other products. Repeat purchasers discovered during the sale period may be refused service.
• Product quantities are limited and available while stocks last, without prior notice.
• Each person is limited to one transaction. Splitting bills is not allowed, and please do not queue repeatedly.
• Staff reserve the right to request proof of entry from registrants to verify purchase eligibility and ensure each registrant is limited to one purchase.
• Please check your items before checkout. No returns or exchanges will be provided after purchase.
• In case of any dispute, Taipang Hong Kong Limited reserves the right of final decision.

※ Please refer to on-site announcements for other purchase limit rules.

— Exchange Policy —

Regarding exchange issues for CHIIKAWA Japanese products, we will handle them according to the official exchange policy. For details, please refer to the following website: https://chiikawamarket.jp/zh-hant/pages/reference.

— CHIIKAWA SHOP in HONG KONG Reservation Voucher FAQ —

Q1: Do minors accompanying me need a reservation voucher?

Children aged 3 or below do not need a reservation to enter (but are not entitled to a purchase quota); children over 3 years old still require a reservation.

Q2: Can I make a reservation for multiple accompanying persons?

Each registrant can book for 1 primary attendee + 1 companion. Both must provide their full English names (e.g., Surname: Chan, Given Name: Tai Man) for registration.

All time slots are available on a first-come, first-served basis until fully booked.

Q3: Can I change the date or time slot after a successful reservation?

Once a reservation is successful, no changes to personal information, email addresses, store locations, or time slots will be accepted for any reason. You may not request to cancel the specified order.

Additionally, requests to change or cancel an order on the grounds that 'the accompanying person cannot book the same store or time slot' will not be accepted.

Q4: Can I cancel or change my order?

Once a reservation is successful, it cannot be changed or cancelled under any circumstances (including but not limited to the name of the registrant, email address, or store selection). Please ensure all information is correct when making the reservation.

Q5: Is it okay to fill in an English name without the full name during reservation?

Please ensure that the name entered during reservation matches your ID card or passport, e.g., Surname: Chan, Given Name: Tai Man.

Nicknames, English names, or names not appearing on your photo identification document will not be accepted.

Q6: Can I enter if there is a mistake in the name field?

Regarding the name registered for entry, you may still enter if the following conditions are met:

Minor spelling error in English name: Only one letter is incorrect in the registered English name.

English nickname: Registered using 'English nickname + Surname' (provided the nickname is already registered on the ID card).

No errors in Chinese names will be accepted.

Q7: Why does the voucher only show the representative's name when booking for multiple people?

Please ensure that the correct information for every traveler is entered during booking. The system will record all information completely. If you book for multiple people in a single order, only the representative's name will appear on the voucher; simply present the valid voucher on-site for entry verification. To view the details of each traveler registered, please follow these steps: Order Management → Order Details → Order Information/Booking Details → Traveler Information.

Q8: How do I use the reservation for entry?

To implement effective crowd control, successful registrants must arrive at the [Ground Floor Store] 15 minutes before their reserved time slot, present a valid 'Entry Voucher' and the original photo identification document matching the registrant's name to receive a wristband.

[Second Floor Store] Those holding a valid wristband for the day may queue in the designated area to wait for entry.

Q9: Will my name be checked upon entry?

Staff will require every person entering to provide the original photo identification document matching the registered name to verify reservation eligibility.

Q10: Can I still enter if I am late?

If you have not arrived 15 minutes before the end of your reserved time slot, your entry will be forfeited. For example, if you have a 11:00-11:45 slot, arriving at 11:31 will invalidate your entry eligibility.

Q11: What payment methods are accepted on-site?

Only Alipay, VISA, Master Card, WeChat Pay, UnionPay, and Octopus are accepted.

Q12: Can I enter multiple times on the same day?

Only one reservation is allowed per date. If duplicate reservations on the same day are discovered, the order with the earliest time slot will prevail, and other vouchers will be voided.

Q13: Must I finish shopping within the reserved time slot?

To implement effective crowd control and provide a quality shopping experience, staff will prompt customers to proceed to the checkout counter 10 minutes before the end of each session to manage the flow of people.

Q14: Can I exchange items after purchase?

No returns or exchanges once purchased.

Regarding product quality issues, we will handle them according to the official exchange policy. For details, please refer to on-site notices or the official CHIIKAWA MARKET website.

Q15: How can I check product stock?

As actual queuing conditions may differ from computer displays, we will not announce the remaining stock levels for each store online or on-site unless the product is completely sold out. All products are available on a first-come, first-served basis; we appreciate your understanding.

Q16: Are there purchase limits on products?

Each person is limited to 1 piece per item for the Hong Kong exclusive series, and 2 pieces per item for other products. Any queue number or 'Entry Voucher' is for store entry only and does not guarantee the ability to purchase desired products or full sets.

Q17: What if I do not receive the email?

You can check your order and booking details in the KKday app by following these steps: Order Management → Order Details → Order Information/Booking Details → Traveler Information.

Q18: Other inquiries

For technical issues regarding reservations, please email: [email protected].

For product and service inquiries, please email: [email protected].