Important Notes & Supplier's Terms
Please note that gratuities (tips) for your tour guide and driver are not included in the tour price. Tipping is not mandatory but is highly appreciated if you are satisfied with the service provided.
The tour price includes complimentary pickup and drop-off for hotels located within the main Hoi An area.
Surcharge for Specific Resorts: A surcharge of 500,000 VND for a two-way transfer (including a guide) will be applied for guests staying at the following locations:
Four Season - The Nam Hai Resort
Wyndham Hoi An Royal Beachfront Resort
Payment: Please pay this surcharge directly to our driver or tour guide.
Alternative: Guests staying at these specific resorts may choose to arrange their own transportation to our meeting point in Hoi An. Please contact us via WhatsApp or hotline at +84 916976731 for meeting point details.
A minimum of 2 traveler(s) are required for the tour to depart. If the number of participants does not reach the minimum requirement, the tour will be canceled. An email regarding tour cancellation will be sent 1 day(s) before the departure date
In case of delays caused by traffic, weather, or other force majeure factors resulting in the cancellation of some itinerary attractions, please contact customer service. We will arrange a partial refund for you
Please arrive at the designated location 15 minute(s) before the scheduled departure time, as the tour will depart on time
You are considered a “no-show” if you do not appear at the pick-up point within 15 minutes of the scheduled departure time without prior notice. No-shows will be considered a cancellation within 72 hours and no refund will be given.