Before purchasing, please ensure your phone and operating system support eSIM. Once the eSIM QR code is sent, this product is non-refundable.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Each QR code can only be scanned once. Once bound, you cannot change the device or delete it. Once deleted, you cannot scan and install it again.
If your phone already has an eSIM, you can only use one and cannot use both at the same time.
An internet connection is required to install the eSIM. Please ensure that there is WiFi or mobile data available before installation.
The days start counting once the eSIM is scanned and downloaded. It is recommended to scan and install it on the day of departure.
After receiving the eSIM QR code, you must activate it within 30 days, otherwise the eSIM will become invalid and cannot be used or reissued.
Please remember to turn off data roaming on the original SIM card to avoid using the original SIM card's mobile network and incurring high roaming charges.
Please note that hotspot sharing will use up to half of your total selected data usage.
Please note that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
If you encounter any problems, please contact customer service. Cancellation and refund requests without contact will not be accepted.