❗Please install eSIM before arriving in Türkiye.
Due to restrictions imposed by the Turkish government on eSIM activation, your eSIM will not work if you install it after arriving in Turkey. Therefore, please ensure you complete the installation and activation of your eSIM before departure or arrival in Türkiye.
After you scan the QR code and download the order successfully, you cannot cancel the order or refund the money.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail due to Wi-Fi at some airports).
iOS 12.1 or later is required; Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM capabilities.
Samsung phones vary in different countries. Samsung phones purchased in Taiwan do not support eSIM. Please confirm with Samsung's official website for other regions first.
Please be aware that the quality of Internet access may be affected by factors such as location, terrain, building shielding, number of users and weather.
In accordance with the fair use policy of international data communications, it is recommended to turn off the automatic browsing function of Facebook videos, automatic update or automatic synchronization function of APP programs to avoid excessive use of data. If the Internet speed slows down or you cannot access the Internet for a long time due to watching online TV, videos, downloading large-volume files, playing online games, etc., you will not be able to apply for a refund or compensation. Please be aware.
iOS: Settings > Mobile Services > Join Mobile Plan > Scan QR code > Join Mobile Plan
Android: Settings > Internet (Connections) > SIM Card Manager > Add SIM Card (Add to Action Plan) > Scan QR code
1. After arriving at your destination, turn off other SIM cards and only turn on the eSIM and its data roaming.
2. Set the APN of the eSIM (APN will usually be automatically identified, but if it cannot be automatically identified, you need to set it manually)