After scanning the QRcode to successfully download the order, the order cannot be canceled or refunded.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail due to Wi-Fi at some airports).
Please scan and install the eSIM after arriving at your destination to avoid starting the validity period calculation early.
Each QR code can be scanned once, and the same device can be scanned repeatedly. After binding, the device cannot be changed or deleted.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
Please enter *#06# on the phone's dial screen to check whether eSIM is supported. If EID is displayed, it is supported; if not, eSIM is not supported.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
The versions of Samsung mobile phones vary from country to country. Samsung mobile phones purchased in Taiwan do not support eSIM. For other regions, please check with Samsung’s official website first.
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on users who consume large amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged periods of watching or downloading videos, updating software, sharing your hotspot with others, or engaging in other activities that consume excessive data.
After placing the order, you will receive an email "Your eSlM is ready" and prompt the latest installation time and installation method.
How to install:
ios: Settings > Mobile Services > Add to Action Plan > Scan QRcode > Add to Action Plan
Android: Settings > Internet (Connections) > SIM Manager > Add SIM (Add to Action Plan) > Scan QRcode
Enable activation step mule:
1. After arriving at the destination, turn off other SIM cards and only turn on eSIM and its data roaming.
2. Set the APN of eSIM (usually the APN will be automatically recognized, if it cannot be automatically recognized, you need to set it manually)