If the phone has a card lock (such as purchased from the United States, Canada, Japan or the Philippines, etc.), please confirm with the local telecommunications provider where it was originally purchased that the phone has been unlocked (Country Lock)
After placing the order and completing the payment, the voucher will be sent within 28 days before departure. You will receive the eSIM letter and activation information. After receiving the eSIM, please install it before departure or after arriving at the destination to avoid activating it in advance and affecting your use. rights and interests
Before installing eSIM, please make sure to connect to WiFi or mobile network to scan the QR code or enter it manually to join the mobile plan (if you need to enter it manually, please contact customer service to obtain the activation code)
Please be sure to save the QR code. Once scanned, it will be bound. Please install according to the instructions. Do not jump out of the screen during the process to avoid misjudgment by the phone and the eSIM solution will be deleted.
After the same QR code is bound, it can only be scanned again with the same mobile phone. It cannot be reissued or manually input to another mobile phone.
If the eSIM plan is not used completely or is deleted without the judgment of customer service personnel, causing the plan to be abnormal, reissue and refund will not be possible.
Calculation method for the number of days in the daily traffic plan: 24-hour system (users purchase a 3-day Internet plan, install it and activate it at 10:00 am on 9/1, and this plan will terminate at 9:59 am on 9/4)
Total plan days calculation method: natural day system (users purchase a 3-day Internet plan, install it and activate it at 10:00 a.m. on September 1, that day will be counted as the first day of usage, and 0:00 will be the second day. The card will expire at 12:00 pm on 9/3), and the time calculation is based on Taiwan time (GMT +8)
Supplier contact information: +65 90987745 (WhatsApp)