JR tickets operate under a registration system, with a very complicated booking process. Therefore, please make sure to provide the correct required info when booking, failure to do so may result in ticket issue delay, travelers will be held liable and surcharges will apply to booking changes
Luggage Restrictions: Passengers may bring up to 2 pieces of luggage, not including carry-ons and smaller bags. Each piece may not weigh more than 30kg and its length, width, and depth may not add up to more than 250cm, while its length may not exceed 200cm
[Refund Policy] To request a refund, the voucher does not need to be mailed back to the KKday office. Simply upload a photo of the torn "laser silver tag" and "barcode" in the customer service chat to receive the refund. Please refer to the images in the "Refund Process" above.