For any questions regarding eSIM operation and use, please contact the supplier's technical customer service (see the order notes for contact information) and provide the KKday order number to quickly obtain personal assistance.
Softbank eSIM with unlimited data and no speed reduction: supports 5G network speeds, unlimited data per day without speed reduction, and can use ChatGPT. If the location or phone does not support 5G, it will automatically switch to 4G/3G signal. The actual network speed is based on the local signal.
For customers who have ordered the "Softbank Native SIM Unlimited Data with No Throttling eSIM", please note that this plan can be used without enabling roaming. If travelers using an Android device are unable to connect to the internet directly, they will need to manually set up the APN and manually select the network provider (please see below for APN settings information).
Softbank native SIM card APN information - Name: softbank / APN: plus.4g / APN frequency type: default, ia / APN communication protocol: lpv4, lpv6 / APN roaming communication protocol: pv4, lpv6
[eSIM iOS activation steps]
*It is recommended to change the action plan label to the local name (e.g. Japan)
5. Mobile Services → Mobile Data
6. Select Secondary (e.g. Japan)
→ Turn off the Allow mobile data switch
7. Open this number
8. Complete the setup
[eSIM Android/Google activation steps]
【1】Settings → Network & Internet → Click [+] → Download new eSIM → Click Download → Scan QR Code or enter manually
【2】 Before arriving at your destination → Turn off your eSIM to avoid similar signals causing activation
【3】After arriving at your destination → click on eSIM → activate the eSIM card → turn on mobile data
【4】Access Point Name "APN" → The plan will basically automatically connect to the corresponding APN → If you need to manually add an APN → click the "+" in the upper right corner
Softbank native card name: softbank / APN: plus.4g / APN frequency type: default, ia / APN communication protocol: lpv4, lpv6 / APN roaming communication protocol: pv4, lpv6
【5】If you need to answer calls or send or receive text messages (such as bank verification codes) from the original number, please contact the original telecommunications company to inquire about the relevant rates.