・Please be sure to leave your LINE ID, WhatsApp, or WeChat when booking (after providing it, please ensure your 'add friend' settings are enabled so local staff in Japan can contact you in time).
・If the actual service time exceeds the booked duration, the surcharge is 5000 JPY/hour for 7-seaters and 8000 JPY/hour for 10-seaters. Please pay the driver in cash before getting off. Time is calculated from the scheduled pick-up time to the end of the itinerary.
・For late-night hours (20:00 - 8:00), an additional charge of 2500 JPY per 30 minutes applies. Please pay the driver in cash before getting off. Time is calculated from the scheduled pick-up time to the end of the itinerary.
・If you have a lot of luggage or large items, we recommend booking an appropriate vehicle type to accommodate all your belongings. Passengers are responsible for any extra costs incurred due to failure to follow vehicle capacity guidelines. Passenger seating capacity decreases as luggage volume increases. Please refer to the vehicle's passenger capacity limits when booking and provide the number of passengers, luggage count, and luggage dimensions. We reserve the right to modify bookings that do not meet these requirements.
Child seats are 2000 JPY each. If you need additional seats, please pay the driver in cash on-site. Tolls and parking fees incurred during the trip will be charged based on actual costs; please pay the driver in cash on the day of the trip.
If you are unable to travel due to force majeure such as flight issues or severe weather (where the traffic bureau has issued a travel ban), please contact customer service and provide relevant proof for a full refund.
If you require a child safety seat or booster seat, please note this in your booking or consult with customer service in advance. They cannot be added on the day of the trip.
The day before departure, customer service will send driver and vehicle information to the established support group. The driver will wait at the designated pick-up location at the scheduled time.
Please avoid eating inside the vehicle. If you must eat, please avoid foods that create crumbs and take your trash with you when you exit. If the vehicle is soiled, the passenger will be responsible for the cleaning fee.
If you are prone to motion sickness, please prepare medication or vomit bags in advance. If the vehicle is soiled, the passenger will be responsible for the cleaning fee.
Please do not operate vehicle features such as electric doors without asking the driver first to avoid damage.
Please cooperate with the driver in following traffic regulations by only stopping at designated locations where parking is permitted.
Please keep your valuables and fragile items safe; we are not responsible for any damage.
Pick-up location and time cannot be changed after booking. If you need to make changes, please request a cancellation within the free cancellation period and rebook.
This product does not provide pet-friendly services.