Isla Mujeres catamaran cruise and dolphin programs

Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time

Meeting point description: Meeting point is at Playa Lnagosta:Kukulcan Boulevard, Hotel Zone, 77500 Cancún, Quintana Roo

Use of cameras in the water is prohibited. Professional photos will be available for sale

Maximum number of people per group is 10 to ensure a better experience

The use of life jackets is mandatory in all water programs

For Royal Swim experience: All participants must be at least 120cm to perform the snorkel activities. Children over 140cm will be allowed to participate alone in any of our dolphin programs by paying the adult rate

To participate in the Swim Adventure or Royal Swim programs, children over 120cm up to 139cm must be accompanied by a paying adult (1 adult per child). Children over 140 cm can participare alone in the dolphin programs by paying the adult rate

To participate in the Swim Adventure or Royal Swim programs, children over 100cm and up to 120cm must be accompanied by two paying adults (2 adults per child). Children over 140 cm can participare alone in the dolphin programs by paying the adult rate

A dock fee of MXN$300 per person is payable at check-in and is not included

For the safety and wellbeing of the dolphins and ecosystem, please apply biodegradeable sunblock only, at least two hours before the activity, or after snorkelling

The government tax for activities involving swimming with marine animals in dolphinariums is not included. It is paid directly at check-in: 50 MXN per person

The use of life jackets is mandatory in all water programs

For security reasons, children under 10 years old and pregnant woman are not allowed to snorkel

It is important to arrive 45 minutes before the start of your dolphin program

If you have been operated recently or if you have some condition that physically limits you (for example, back problems), it is important to mention it to our Reservations department before making your purchase. For your safety, women under 5 months through pregnancy can only participate in the dolphin encounter program together with another paying adult

For safety reasons, the minimum age for snorkelling is 10 years and the maximum age is 60 years old. Children under 16 must be accompanied by an adult.

Snorkelling is not recommended for people with a history of heart problems, asthma, diabetes, epilepsy, use of heart medication, or any other major medical condition

Water activities depend on the weather conditions

Not suitable for wheelchairs

Not suitable for expectant mothers or guests with back problems

Not suitable for guests who suffer from travel sickness

Not suitable for guests who can't swim

Children must be supervised by an adult (over 18 years) at all time

Bring a towel

Bring a hat

Bring bathing gear and sunblock

Bring biodegradable insect repellent

Bring money for extras or gratuities

Transfer is available for an extra charge

Some entrance fees and optional extras are payable locally

Subject to weather conditions

Height, weight and/or age restrictions may apply