One Way or Round Trip Ticket From Johor Bahru to Batam [ Ocean Dragon / Marine Hawk Fast Ferry ]

• Weather Conditions: Ferry schedules may be adjusted due to bad weather conditions. Free rescheduling or refunds will be provided if the ferry is canceled due to weather.
• Health Advisory: Not recommended for pregnant women or passengers with limited mobility.
• The ferry ride may be bumpy during sailing. Passengers who are prone to seasickness are advised to prepare motion sickness medication in advance.
• Please take good care of your personal belongings. Carrying valuable items is not recommended.
• Once the booking is confirmed, no refunds will be provided. By placing the order, passengers are deemed to have read, understood, and agreed to all terms and conditions related to this package and service.
• Ferry schedules and sailing durations are subject to sea conditions, weather, and local government regulations. Departure times and travel durations are for reference only. Passengers are advised to arrange their itinerary accordingly. We are not responsible for any impact on subsequent travel arrangements caused by ferry schedule changes or delays.
• Passengers traveling to the airport after the ferry trip are advised to allow sufficient buffer time to avoid missing flights due to ferry schedule changes, sailing duration, or traffic conditions. We are not responsible for missed flights under any circumstances.
• If there are any issues during ticket collection, please contact customer service before the ferry departure time for assistance. No refund or exchange will be provided without prior communication.
• Once the ferry ticket has been issued, it cannot be changed, rescheduled, or refunded.
• Ferry departure times from Malaysia (Johor Bahru) follow Malaysia Time, while departures from Indonesia (Batam) follow Indonesia Time. Please check carefully before travel.
• Our travel agency acts solely as a ticket sales agent and does not directly operate or manage the ferry services. All ferry services are provided and operated by the respective ferry company. Any matters related to safety, operations, insurance, delays, schedule changes, property loss, or personal injury during the journey are the responsibility of the ferry operator and its insurance provider. Our travel agency shall not be held liable for any legal or financial compensation.

By purchasing this ferry ticket, you acknowledge that you have read, understood, and agreed to all the terms and conditions stated above.

For departures from Johor Bahru, Malaysia, if the passenger name provided does not match the passport details, an additional Boarding Pass reprint fee of RM16 per ticket will be charged. This fee is mandatory and imposed by the terminal authorities, not the ferry operator.

How to Use Your Voucher

• Please present the e-voucher on-site