| Shared transfer type | Airport transfer |
| Charter type | One-way pickup |
If your travel is affected by force majeure events such as flight delays or cancellations, please contact customer service as soon as possible and provide relevant proof. We will reschedule your trip or issue a refund as appropriate.
The provider will not be liable for any missed flights due to the following reasons or uncontrollable factors, and the related losses shall be borne by the passenger: ① Failure to arrive at the pick-up point at the agreed time: If the passenger fails to arrive at the agreed location after the driver's free waiting time has expired, the driver has the right to cancel the trip and leave without liability. ② Negligence in trip preparation: Such as losing documents or luggage, resulting in a return trip, or failing to confirm the time required for airport check-in, security check, customs, etc. in advance, resulting in insufficient travel time. ③ Incorrect information: Incorrectly filling in key information such as flight number, departure and arrival time, and pick-up location when placing the order, resulting in the driver picking up the wrong passenger and causing a trip delay. ④ Failure to contact customer service in a timely manner after placing the order, and customer service being unable to contact the passenger until the reasonable departure time, resulting in insufficient time for the passenger and causing a delay.
When you place an order for airport transfer service, the pick-up time you select is for reference only. To ensure you arrive at the airport on time, please be sure to note your desired arrival time if you choose airport transfer service. After confirming the order, customer service will try to arrange your pick-up time approximately 2 to 2.5 hours before your desired arrival time.
To ensure a smooth trip, our customer service will contact you within 24 hours of order confirmation using the messaging app or email address you provided when placing your order. We will reconfirm your arrival time at the airport, pick-up location, and other details. If you have not been contacted within 24 hours, please contact customer service via your KKday order message to confirm and avoid any delays.