Days are calculated based on the natural day system. The first day is from the day when the eSIM is activated to 23:59 (UTC+8).
Please make sure your mobile phone and its operating system support the eSIM function before purchasing. No refunds will be issued if the order is canceled due to device incompatibility.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality
Each QR code can only be scanned once. After binding, the device cannot be changed or deleted. Once deleted, it cannot be rescanned and installed.
An internet connection is required to install an eSIM. Please make sure there is WiFi or mobile data available before installation. The eSIM is activated after installation. Please install the eSIM after arriving at your destination to avoid premature activation and calculation of the validity period.
It must be installed and activated at the destination within 30 days after ordering, otherwise the eSIM will become invalid and cannot be used.
Please remember to turn off data roaming on the original SIM card to avoid using the mobile network of the original SIM card and incurring high roaming charges.
To end the use of the eSIM plan that can be used on the phone, click [Remove Action Plan] at the bottom to remove it.
Please note that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
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