Please make sure that your mobile phone and its operating system support the eSIM function before purchasing. No refunds will be issued if the order is canceled due to incompatibility of the device.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
The versions of Samsung mobile phones vary from country to country. Samsung mobile phones purchased in Taiwan do not support eSIM. For other regions, please check with Samsung’s official website first.
After payment is completed, the QR code will be sent via email within 24 hours.
Each OR code can only be scanned once. After binding, the device cannot be changed or deleted. Once deleted, it cannot be rescanned and installed.
Installing eSIM requires an Internet connection. Please confirm that there is available WiFi or available mobile data in the environment before installation.
Please install the eSIM after arriving at your destination to avoid activating it in advance to calculate the validity period.
It must be installed and activated at the destination within 30 days after ordering, otherwise the eSIM will become invalid and cannot be used.
Please remember to turn off data roaming on the original SIM card to avoid using the mobile network of the original SIM card and incurring high roaming charges.
To end using the eSIM plan available on your phone, click [Remove Action Plan] at the bottom to remove it.
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
eSIM is an online service that is considered fulfilled once provided, and it is delivered to you via email in the form of a QR code with your consent. According to the Consumer Protection Act and relevant regulations regarding reasonable exceptions to the right of rescission for communication transactions, once you have received the email containing the eSIM QR code, the order cannot be canceled or modified, and no returns or refunds can be requested. Please be aware of this.