Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Bring your voucher to the At the Top Will Call counter, located on the lower ground level of the Dubai Mall, at any time to pick up your tickets. Plan to arrive at the Burj Khalifa at least 15–20 minutes before your scheduled admission time.(1 Sheikh Mohammed bin Rashid Blvd, Dubai, United Arab Emirates)
Not allowed:Service animals and pets
Food and drinks
Know in advance:The average time it takes to enjoy At the Top is approximately 1 hour and 30 minutes, however, you are welcome to take your time. Guests of At the Top, Burj Khalifa SKY can stay at level 148 for up to 30 minutes and then continue the journey to level 125/124, where they can stay for as long as they wish
Personal handbags and purses are allowed. However, shopping bags, strollers, sports bags, backpacks, etc. must be stored in the secure baggage check room located near the entrance
For your safety, the outdoor terrace may need to close during severe weather conditions. Refunds and rain checks are not offered for inclement weather
During the month of Ramadan, food and beverages will not be served until sunset
Infants (age 0-2) do not need a ticket, admission is free of charge
Remember to bring:A valid ID or passport