Why don’t I find my preferred European train schedule?
1) Your train may not have been offered for sale yet. Most European train tickets are bookable up to 3-6 months before departure. Please try again later.
2) Works may be planned on your journey or the train may be full and sold out. Please try an alternative journey or train.
2) Works may be planned on your journey or the train may be full and sold out. Please try an alternative journey or train.
How do I receive my European train tickets?
You will either receive your e-ticket in PDF format or a PNR (withdrawal reference or collection reference) digitally via APP or email.
In most cases, you will receive your e-ticket in PDF format with the train journey information and a QR code or barcode digitally via APP or email. You can save and present it as a screen ticket directly on your mobile devices for train boarding and inspection.
If your device battery dies or screen is cracked and you are unable to show a valid e-ticket and its QR code or barcode for inspection, it will be treated the same as any other customer unable to provide any other type of ticket, in line with the rail authority’s ticketless travel policy. You will need to purchase another ticket and may be subject to payment of a fine/penalty. It is recommended to save it in different mobile devices or print out the e-ticket.
In some cases, you will receive a PNR (withdrawal reference or collection reference) digitally via APP or email. You will need to retrieve, print and collect your physical paper ticket at the self-service machine or at the ticket office at the train stations in Europe in advance with any valid credit card and a PNR (withdrawal reference or collection reference) for train boarding and inspection.
The ticketing method of European train tickets may vary from time to time and may differ from journey to journey. Please refer to the instructions shown on the booking platform.
In most cases, you will receive your e-ticket in PDF format with the train journey information and a QR code or barcode digitally via APP or email. You can save and present it as a screen ticket directly on your mobile devices for train boarding and inspection.
If your device battery dies or screen is cracked and you are unable to show a valid e-ticket and its QR code or barcode for inspection, it will be treated the same as any other customer unable to provide any other type of ticket, in line with the rail authority’s ticketless travel policy. You will need to purchase another ticket and may be subject to payment of a fine/penalty. It is recommended to save it in different mobile devices or print out the e-ticket.
In some cases, you will receive a PNR (withdrawal reference or collection reference) digitally via APP or email. You will need to retrieve, print and collect your physical paper ticket at the self-service machine or at the ticket office at the train stations in Europe in advance with any valid credit card and a PNR (withdrawal reference or collection reference) for train boarding and inspection.
The ticketing method of European train tickets may vary from time to time and may differ from journey to journey. Please refer to the instructions shown on the booking platform.
Can I choose my preferred seat when booking European train tickets?
Sorry, the seat selection for European trains is not available at the moment. The seat would be automatically assigned. Travelers in the same order would be assigned to sit together when possible. However, travelers in separate orders may not be able to sit together.
Is my European train ticket refundable or exchangeable?
Please refer to the fare conditions of your European train ticket. European train tickets are always offered in different fare conditions: non-refundable, fully or partially refundable (with or without penalty fee), non-exchangeable, fully or partially exchangeable (with or without penalty fee). The booking fee is non-refundable.
Do my European train tickets include luggage?
In most cases, your European train tickets include luggage (except Ouigo Spain tickets). The general rule is that travelers can carry one item of main luggage per passenger plus one smaller item of hand luggage.
The luggage regulations may vary from time to time and may differ from journey to journey. Please refer to the conditions of rail units.
The luggage regulations may vary from time to time and may differ from journey to journey. Please refer to the conditions of rail units.
How do I get cheap fare for European train tickets?
Stay connected with us for promotion updates. Most European train tickets are bookable up to 3-6 months in advance to train departure. European train tickets tend to be cheaper when you book them up to 2-3 months in advance. Always book your European train tickets as early as you can before the arrival in Europe.
What should I do if my passport name is not fully shown on my European train tickets?
There is a character limit for European train tickets. The train tickets are still valid even if your name is not fully shown. Make sure that your full passport name is correctly entered when booking European train tickets without any mistakes.
What should I do in case of industrial actions, strikes, service disruptions and train cancellations in Europe?
Stay alert to announcements from rail units and train stations in Europe. You may contact us for further assistance.