FAQ

Q: Reminders

Not Suitable For: Children under 2 years；Not Suitable For: People with mobility impairments；Not Suitable For: People with heart problems；Not Suitable For: People with respiratory issues；Not Suitable For: Babies under 1 year；Not Suitable For: People over 95 years；What To Bring: Towel；What To Bring: Beachwear；What To Bring: Personal medication；What To Bring: Motion sickness prevention；Not Allowed: Pets；Not Allowed: Weapons or sharp objects；Not Allowed: Oversize luggage；Not Allowed: Baby strollers；Not Allowed: Luggage or large bags；Not Allowed: Smoking in the vehicle；Not Allowed: Non-folding wheelchairs；Not Allowed: Smoking indoors；Not Allowed: Walking sticks；Not Allowed: Alcohol and drugs；Not Allowed: Walking frames；Not Allowed: Cooler；Not Allowed: Unaccompanied minors；Not Allowed: Baby carriages；Not Allowed: Jumping；Not Allowed: Firework；Not Allowed: Alcoholic drinks in the vehicle；Not Allowed: Nudity；Know Before You Go: If your flight arrives on the same day as the excursion or your departure is scheduled shortly afterward, please contact us to confirm schedule compatibility. Otherwise, we may have to cancel your booking if there is a risk that you cannot be present at the confirmed departure time or could miss your flight.；Know Before You Go: Please note that excursions operate in the rain and are only cancelled in case of strong or severe winds. Rain alone is not a valid reason for cancellation.；Know Before You Go: This excursion takes place in a natural environment, not in a zoo or aquarium. Wildlife sightings cannot be guaranteed. Your guide will do everything possible to provide the best experience, but nature and lagoon conditions are beyond our control. Therefore, no refund or discount will be granted if rays are not seen or if swimming with them is not possible.

Question 1

How to Use Your Voucher

Accepted Answer

Please present the e-voucher on-site

Question 2

Includes

Accepted Answer

We will contact you the evening to confirm the exact pick-up time by boat.、Pick-up will be arranged either:、From a designated meeting point, depending on the location of the other participants.、We provide boat pick-up from all hotels in Bora Bora. For guests staying at Hotel Matira, pick-up depends on lagoon conditions. If necessary, an alternative meeting point close to your accommodation may be arranged.、For guests staying in Airbnbs, guesthouses, or other private accommodations, we organize shared meeting points based on the information provided at the time of booking. Please note that, depending on the location of your accommodation, you may need to travel to the meeting point using your own transportation. In this case, transportation costs (personal vehicle or taxi) remain at your own expense.

Question 3

Excludes

Accepted Answer

Please let us know whether you have your own complete snorkeling equipment (mask, snorkel, and fins). If not, we can provide it, provided that fin sizes (EU shoe sizes) are communicated no later than the evening before the excursion and only if the size is between EU 36 and 46. If your size falls outside this range, we will unfortunately not be able to provide fins.、wetsuit no provide

Question 4

Reminders

Accepted Answer

Not Suitable For: Children under 2 years
Not Suitable For: People with mobility impairments
Not Suitable For: People with heart problems
Not Suitable For: People with respiratory issues
Not Suitable For: Babies under 1 year
Not Suitable For: People over 95 years
What To Bring: Towel
What To Bring: Beachwear
What To Bring: Personal medication
What To Bring: Motion sickness prevention
Not Allowed: Pets
Not Allowed: Weapons or sharp objects
Not Allowed: Oversize luggage
Not Allowed: Baby strollers
Not Allowed: Luggage or large bags
Not Allowed: Smoking in the vehicle
Not Allowed: Non-folding wheelchairs
Not Allowed: Smoking indoors
Not Allowed: Walking sticks
Not Allowed: Alcohol and drugs
Not Allowed: Walking frames
Not Allowed: Cooler
Not Allowed: Unaccompanied minors
Not Allowed: Baby carriages
Not Allowed: Jumping
Not Allowed: Firework
Not Allowed: Alcoholic drinks in the vehicle
Not Allowed: Nudity
Know Before You Go: If your flight arrives on the same day as the excursion or your departure is scheduled shortly afterward, please contact us to confirm schedule compatibility. Otherwise, we may have to cancel your booking if there is a risk that you cannot be present at the confirmed departure time or could miss your flight.
Know Before You Go: Please note that excursions operate in the rain and are only cancelled in case of strong or severe winds. Rain alone is not a valid reason for cancellation.
Know Before You Go: This excursion takes place in a natural environment, not in a zoo or aquarium. Wildlife sightings cannot be guaranteed. Your guide will do everything possible to provide the best experience, but nature and lagoon conditions are beyond our control. Therefore, no refund or discount will be granted if rays are not seen or if swimming with them is not possible.

Tour Type	Shared tour
Transportation method	Transfer from meeting point, Hotel transfer, Get there on your own
Luggage limit	None
Tour types	Guided tour
Meal arrangement	With Snacks
Additional service & facility	Transfer included
Sightseeing type	Natural sights, Eco-tourism, Islands tour
Transport	Sightseeing cruise

Bora Bora: Snorkelling Lagoon Tour｜French Polynesia

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Sightseeing Tours

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