Swimming with dolphins and catamaran cruise at Puerto Aventuras

Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time

This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts.The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures.

A pier fee of MXN $200 per person for the catamaran trip will be charged during check-in

Women under 5 months pregnant may only participate in the Dolphin Encounter if accompanied by another paying adult, and must sign a liability waiver

Children between 1.20m and 1.39m must be accompanied by an adult for dolphin interactions, while children 1.40m and taller may participate in dolphin interactions on their own

Children are considered from 6 to 12 years old, adults are from 13 years and up and Infants aged 1 to 5 years can participate free of charge when accompanied by a paying adult

The use of suncream and tanning products is not allowed during the dolphins programs

Jewellery or accessories that can easily come off are not allowed during the dolphin program

Electronic devices are not allowed during the dolphin program

In accordance with Article 60 of the Q. Roo Law, a state tax (ISEPAAA) of MX$50 per person (ages 6 and up) must be paid at check-in for activities involving dolphins

We recommend bringing cash for buying photos and souvenirs

Guests with a history of heart conditions, asthma, diabetes, epilepsy, use of heart medication, or any other major medical condition should not participate

Guests are advised to consider their physical condition and medical history when determining if this activity is suitable for them, those with concerns should consult their doctor before participating in any strenuous activity

Children must be supervised by an adult (over 18 years) at all time

Height, weight and/or age restrictions may apply

Bring a towel

Bring a hat

Bring money for extras or gratuities

Subject to weather conditions

Please note that all times are approximate and subject to change

English-speaking guide for all nationalities

Not suitable for expectant mothers or guests with back problems

Not suitable for guests with poor health

Not suitable for guests with cardiac or respiratory problems

Not suitable for wheelchairs

Not suitable for those with reduced mobility

Not suitable for guests who can't swim

Bring bathing gear and sunblock

Transfer is available for an extra charge

Some entrance fees and optional extras are payable locally

This experience doesn't follow our general cancellation policy. If you need to cancel, you must do so at least 24 hours in advance to receive a full refund