The [High-Speed Rail Reservation Code & Ticket Collection Identification Code] will be provided on your order voucher 7 days before departure. Passengers using e-tickets or convenience store pickups should collect their tickets within the specified time. Passengers choosing physical paper tickets will have their tickets mailed to their designated address 7 days before departure. For more ticket collection information and frequently asked questions, please refer to the link (https://tinyurl.com/2dnv2a7u).
Before ordering this product, please carefully read the ordering instructions and related agreements. If the orderer is not the traveler, the orderer will act as an agent and is obligated to fully inform the traveler of all itinerary details. The ordering instructions and restrictions are legally binding on the traveler after the "agree" button is clicked, and no subsequent objections will be accepted based on the traveler's lack of knowledge or understanding.
This tour requires a minimum of 20 participants. If the number of participants is insufficient, the High Speed Rail reserves the right to cancel the tour.
The itinerary order may be adjusted by the tour leader depending on factors such as the number of participants, events, festivals, or weather conditions on the day.
Those who purchase the "Discount Ticket/Senior Citizen Ticket" must bring valid identification to enter and exit the station on the day of departure for verification by the High Speed Rail staff. If you do not have your identification or there is any discrepancy during the High Speed Rail inspection, the High Speed Rail has the right to refuse your boarding and you will need to purchase another High Speed Rail ticket to board. The original High Speed Rail holiday ticket cannot be refunded.
For Nangang, Taipei, and Banqiao, it is not permitted to use any two stations as the departure and arrival stations (for example, if the arrival station is Taipei Station, it is not permitted to depart from Nangang and Banqiao Station).
The price includes one round-trip ticket for a reserved seat in a standard high-speed rail carriage; the travel date must be the same as the hotel check-in date or the departure date of the trip; each order is limited to the departure station and the destination station being the same point of entry and exit, and the same train.
The high-speed rail tickets under this project are discounted fares, valid only for the day and the train in question, and are anonymous. Lost tickets will not be reissued; please keep them safe. Any tickets that have been altered, damaged beyond recognition, or photocopied are invalid.
If the itinerary includes accommodation, check-in and check-out times are subject to the regulations of each hotel. If the itinerary includes accommodation, the number of room types included with the advertised price is limited, and the actual number of room types available for sale depends on the sales situation. It is not possible to change to other room types.
For pre-orders departing on or after the 29th, please fill in 2-3 desired high-speed rail train numbers for both the outbound and return journeys in the "Order Notes" section. The actual train numbers will be confirmed by customer service.
For detailed information on each product, payment methods, payment terms, and passenger rights, please contact KKday customer service directly. For other details regarding departure point, class of carriage, preferential eligibility, passenger capacity, pricing, and related regulations, please contact KKday customer service directly.
Photos are for reference only; the actual situation may vary. Some of the scenic spot images on this website are provided by Moke Publishing Co., Ltd., and may not be reproduced or copied in any form without permission.
Taiwan High Speed Rail Corporation reserves the right to cancel, terminate, modify, or suspend this project. Any changes to this project and its products (including but not limited to adjustments in price and content) will be announced on the Taiwan High Speed Rail Holidays official website and KKday without further notice.
For procedures related to itinerary changes and refunds for high-speed rail tickets under this project, please contact KKday customer service. If you need to cancel your order, please contact KKday customer service proactively.
For those who need to postpone their trip, if the original product includes round-trip transportation, the return transportation must be arranged by themselves.
For any changes or refunds to high-speed rail tickets under this project, please contact the original travel agency where you purchased the ticket. We regret to inform you that the high-speed rail station counters cannot process these requests.
If a departure date for the tour has been guaranteed, cancellations will be handled in accordance with the standard domestic travel contract.
- How to use high-speed rail during holidays -
- Important Notes Regarding High-Speed Rail Cancellation During Holidays -
- High-speed rail holiday cancellation policy -