After the scheduled departure time, the tour will depart at the discretion of our staff. Please arrive strictly on time.
Scheduled times and itinerary details are subject to change due to road or traffic conditions.
In the event of late arrival requiring taxi use or additional accommodation, we cannot accept any related claims or expenses.
Depending on the number of participants, a medium-sized or small bus may be used.
The bus is not equipped with a restroom.
Smoking is prohibited on the bus. Seat reclining is generally not permitted (except on select tours).
No refunds or compensation will be provided for unused benefits or inclusions.
If you have food allergies, please inform the staff at the time of booking. We will make reasonable efforts to remove the relevant ingredients.
Requests for special arrangements must be made at the time of booking. Additional charges may apply. Requests will be accommodated where possible, and written confirmation of your circumstances may be required.
In accordance with Japanese labor regulations effective April 1, 2019, meal times during the tour may serve as the tour conductor’s rest period. In some cases, the tour conductor may stay at a different accommodation. During free time, guests are generally expected to explore independently.
Lost items will be kept for two weeks after the tour ends. Perishable items or items difficult to store will be disposed of immediately.
Participation with pets is not permitted.
Bus seat assignments are determined by the company.
In emergencies, guests may be seated together with the tour conductor.
If the minimum number of 6 participants is not met, or if the tour cannot operate due to force majeure such as disasters or accidents, the itinerary may be changed or the tour canceled up to 3 days prior to departure (13 days prior for tours including accommodation).
Requests for seat preferences, smoking/non-smoking hotel rooms, or allergy accommodations may not always be met and may be declined in advance after explanation.
For online bookings, all information will be provided by email only. No documents will be sent by post.