• Minimum group size is 10 people. If the minimum number is not reached, the event may be cancelled. In such cases, we will contact you in advance to change the date or provide a full refund.
• If the rain does not cause any difficulties in navigation, the ship will depart as scheduled even on rainy days. If a guest cancels their participation due to rain, it is considered a voluntary abandonment and no refund will be given.
• The trip may be cancelled or the schedule may be changed due to weather conditions or sea conditions. In the worst-case scenario, you will be informed of the cancellation upon check-in. All unsafe behavior is prohibited on board.
• For safety reasons, please wear a life jacket at all times during the activity. Do not walk on the boat while it is moving.
• There is a paid parking lot inside Mie Castle Port, costing 500 yen per parking session (cash payment only).
Smoking and drone use are prohibited on board.
• On board, any behavior that violates safety regulations is prohibited.
• Please arrive at the designated location at least 5 minutes in advance. Due to traffic control or other reasons, the pick-up time may be subject to change. If the pick-up time is changed, customer service will notify you via the email address you provided the evening before, including checking your spam/junk mail folder. The pick-up service is free and no complaints will be accepted.
• Tourists requiring shuttle service must fill in the name of the designated shuttle service when placing their order. Do not fill in the name of your actual hotel. If you do not fill in the name or fill in a name that is not the designated shuttle service, you will be considered to have to go to the port to meet up on your own.
• If the pick-up time changes, customer service will notify you via the email address you provided the day before, including checking your spam folder.
• Missing the meeting time will be considered a cancellation for that day, and no refund will be given. Please allow sufficient time to arrive.
• Due to force majeure factors such as weather and sea conditions, the trip may be cancelled on the same day. Guests will be notified via the email address they provided, including the spam folder of the confirmation email.
• Due to the lack of convenient boarding facilities and accessible amenities, please refrain from wearing high heels for safety reasons. Guests with mobility issues are advised to participate in whale watching tours departing from Chatan.