Actual Cost Reimbursement
- Vehicles under 10 seats: JPY 5,000 per hour exceeded (any excess over 15 minutes counts as a full hour)
- Vehicles with 14 seats or more: JPY 10,000 per hour exceeded (any excess over 15 minutes counts as a full hour)
Delays caused by traffic jams, waiting, or other unforeseen circumstances will be included in the overtime calculation.
The service hours are from 7:00 AM to 10:00 PM. If your trip exceeds this period, please note it when booking for customer service confirmation. An additional night service fee of JPY 5,000 per hour will apply, payable in cash to the driver on site.
If the itinerary crosses different regions (e.g., between Kamakura and the Mount Fuji area), a cross-region service fee will apply. Please note your desired route when booking, and we will confirm with you.
To maintain a pleasant in-vehicle environment, please do not eat or drink in the car and dispose of your trash properly. If the seats, carpets, or interior are soiled, you will be required to cover the cleaning costs based on the professional company’s actual quotation.
If you need to modify or update your booking, please inform us at least two days before the trip. Requests made one day before or on the day of service cannot be accommodated. Thank you for your understanding.
The private car service duration is 10 hours per day. Within this period, the service cannot be paused or extended by delaying the start time.
If you choose to end the private car service early, no refund will be issued, and the remaining time cannot be carried over to the next day.
If the pick-up or drop-off location is outside central Tokyo, empty travel time may be deducted or an additional surcharge may apply, depending on the situation. Please provide the correct address when booking so customer service can confirm in advance.
The departure time cannot be changed on the day of travel. For example, if your booking is scheduled for 10:00 AM and you start one hour later due to personal reasons, the service time will still be counted from 10:00 AM.
Private car services do not include guided accompaniment inside attractions. The driver will wait outside the sites. If you require accompanied guiding, please note this when booking so customer service can confirm the arrangement; additional service fees, attraction tickets, and parking fees will apply. Thank you for your understanding.
In case of traffic congestion, the driver may adjust the route or itinerary order based on actual conditions and may suggest a suitable return time to ensure a smooth trip. If the service exceeds the allotted time, an overtime fee will be charged according to the vehicle type. Thank you for your understanding.
If you wish to customize your route, please provide your itinerary when booking for customer service confirmation.