[Cancellation Policy]
Refunds are not eligible in the following cases:
The eSIM and guidelines will be sent to the customer's email within 6hours.
If you do not receive email having eSIM, kindly check spam/junk email or contact us via message.
Check Supported devices or How to know that your devices support eSIM or not to make sure that you can use eSIM on this device
All iPhones bought from China, Hong Kong and Macau DO NOT support eSIM, and all Samsung purchased from China, Hong Kong, Macau and Taiwan DO NOT support eSIM.
Please do not delete eSIM after activating. The eSIM QR code can only be activated once. We are not able to assist you if the eSIM has been deleted from the device.
It must be installed and activated at the destination within 30 days after receiving the eSIM, otherwise the eSIM will become invalid and unusable.
The quality of communication may be affected by outside conditions; surrounding landforms (e.g. mountains), weather, obstruction by buildings, the number of users, or locations may affect the speed and quality of the internet
In accordance with the Fair Usage Policy, excessive video streaming or data consumption may cause slower or weaker signal reception
[eSIM COMPATIBILITY CHECKING GUIDELINES]
Step 1: Go to “Settings” > “Cellular”.
Step 2: If the “Add eSIM” section is available, your phone does support eSIM service.
Step 1: Go to “Settings” > “General” > “About”.
Step 2: Check “Model Name”. See whether it is listed in our “eSIM supported devices list” (see above)
Step 3: Check the “Carrier Lock” section. It should say “No SIM restriction” – this means your device is not SIM locked.
Step 4: Scroll down to view “Available SIM”, if there is a “IMEI2” number, eSIM can be used on your device.
-ANDROID-
Step 1: Dial *#06#. Press call.
Step 2: Your IMEI number will be displayed. If the EID number is displayed, your device is eSIM compatible. Please note the EID info (if available). This is your eSIM serial number.
Step 1: Open “Settings” on your phone.
Step 2: In the search bar, search for IMEI and choose “IMEI Information”. If this information is available, your phone can use eSIM.
While China's local telecom providers primarily issue physical SIM cards, international eSIMs designed for travelers are generally permissible for use by foreign visitors. These eSIMs operate via roaming agreements with global carriers, allowing visitors to access mobile data services without issues. Travelers can enjoy convenient and reliable internet connectivity throughout their trip to China.
Yes, eSIM technology is widely available for tourists traveling to China through international providers. These global eSIMs allow visitors to enjoy convenient internet access without relying on local Chinese SIM cards. They offer high-speed data and ensure seamless connectivity across various regions in China, making it easy to stay connected.
Currently, local Chinese mobile operators such as China Mobile, China Unicom, and China Telecom primarily offer eSIM services to domestic users under specific conditions. Foreign visitors typically cannot acquire eSIMs directly from these local providers for short-term travel. However, international eSIMs are a convenient alternative, leveraging roaming agreements for connectivity.
Foreigners using an international eSIM in China generally do not face additional specific requirements beyond their passport and visa (if applicable) for entry into the country. The eSIM itself is tied to your device, not directly to local registration processes. It's essential to ensure your device is eSIM compatible and unlocked for international use before your trip.
When selecting an eSIM for China, consider the data allowance (whether daily or total data), the expected network coverage in your planned travel areas, and the activation speed. Opt for eSIMs offering high-speed 4G data for a smooth experience. Look for providers that offer quick activation via email, ensuring you get connected easily upon arrival.
Travelers should consider convenience, device compatibility, and ease of activation. eSIMs offer a hassle-free setup via email, eliminating physical swapping and the risk of losing cards, providing immediate, high-speed connectivity. Physical SIMs might require local purchase and registration, which can be less convenient and time-consuming for short-term visitors.
An eSIM for China connects to local network towers through international roaming agreements with partner carriers. This enables seamless internet access without needing a physical SIM card. You can typically expect high-speed 4G data, ensuring reliable connectivity for navigation, communication, and browsing throughout your journey across China.
Most newer smartphones, tablets, and smartwatches from major brands like Apple (iPhone XR/XS and newer), Samsung (Galaxy S20 and newer), Google (Pixel 3 and newer), and others support eSIM technology. It's crucial to confirm your specific device model supports eSIM and is unlocked for use with international carriers before purchasing your eSIM for China travel.