Once the QR code has been scanned and the eSIM downloaded, the order cannot be cancelled or refunded.
Installing an eSIM requires an internet connection. Please install it when you have a stable Wi-Fi or mobile data connection (installation may fail on some airport Wi-Fi networks).
Each QR code is for one device: it can be scanned again on the same device, but once bound, the eSIM cannot be moved to another device or deleted.
Scan and install the eSIM after you arrive at your destination, so the validity period does not start early.
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid accidentally using your domestic SIM card's mobile data network and incurring high international roaming charges. You will be responsible for all related costs; no additional subsidies will be provided, including roaming fees, overseas SIM card/eSIM purchase costs, and transportation expenses.
iOS 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung models vary by country. Samsung phones purchased in Taiwan do not support eSIM; for phones bought elsewhere, please check the official Samsung website first.
Please note that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
To ensure network quality and comply with the Fair Usage Policy (FUP), carriers worldwide may restrict data for users who consume large amounts of data in a short period, which can cause loss of connection or slower speeds. To stay connected, avoid prolonged video streaming or downloads, software updates, hotspot sharing, or other high-data-usage activities.
After placing your order, you will receive an email titled "Your eSIM is ready" with the latest installation date and installation instructions.
How to install:
iOS: Settings > Cellular > Add eSIM > Scan QR code > Add Cellular Plan
Android: Settings > Connections > SIM Manager > Add eSIM (Add Mobile Plan) > Scan QR code
Activation steps:
1. After arriving at your destination, turn off your other SIM cards and turn on only the eSIM and its data roaming.
2. Set the eSIM APN (the APN is usually detected automatically; if not, set it manually).
Yes, the New Zealand and Australia eSIM is designed for seamless use across both countries. Once activated, it automatically connects to the local network in either New Zealand or Australia, allowing continuous internet access without needing to swap physical SIM cards. This ensures uninterrupted connectivity as you travel between the two destinations.
The eSIM offers significant convenience for cross-country travel by eliminating the need for physical SIM card changes. It allows for quick activation via QR code, connecting you to a 5G/4G network immediately upon arrival. This provides a hassle-free way to stay connected, use navigation, and communicate efficiently across both New Zealand and Australia.
Users can expect reliable 5G/4G network speeds and extensive coverage throughout major areas in both New Zealand and Australia. The eSIM leverages local network providers to ensure fast and stable internet access, suitable for browsing, streaming, and using demanding applications. Performance may vary based on specific location and local network conditions.
Yes, the New Zealand and Australia eSIM is primarily a data-only solution. It provides robust internet access, enabling you to use popular apps for communication (like messaging and VoIP calls) and navigation during your trip. This focus on data simplifies connectivity for travelers who rely on app-based services.
The New Zealand and Australia eSIM offers a variety of data plans, including daily data allowances, unlimited data packages for heavy users, and fixed total data options. These plans can be easily purchased through KKday, providing a convenient way to compare and select the best option for your trip, ensuring seamless connectivity without the hassle of physical SIM cards or activation delays.
Activating the New Zealand and Australia eSIM is straightforward. After obtaining the eSIM, you simply scan a provided QR code with your compatible mobile device. For iOS 17.4 and above, a one-click installation feature simplifies the process further. This allows for quick setup, enabling you to connect to the local network upon arrival without manual configuration.
The New Zealand and Australia eSIM is compatible with most modern smartphones that support eSIM technology. This includes recent iPhone models (especially iOS 17.4 and above for one-click installation), Samsung Galaxy phones, Google Pixel devices, and other eSIM-enabled Android phones. It is recommended to check your device's compatibility before purchasing.
The New Zealand and Australia eSIM's network supports a wide range of popular communication and navigation applications. You can freely use apps like TikTok, ChatGPT, Instagram, Google Maps, Facebook, WhatsApp, and many others without issues. This ensures you can stay connected with social media, access information, and navigate easily throughout your journey.