The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
-Confirmation after booking
- The voucher will be sent within 24 hours upon validation of your reservation details.
★In the event of any clarifications needed for your booking, our supplier will promptly reach out via KKday messenger within 24 hours. Should no response be received within this timeframe, the reservation may regrettably be subject to cancellation.★
★Please check your KKday messenger if you haven't received your voucher within 24 hours of booking (please turn on notifications)★
- Service hours -
※After confirming your reservation, kindly send the voucher and forward it via the supplier's SNS
※On the day of luggage delivery, please send the picture of your luggage to the supplier's SNS
- SNS/messenger Service hours (For reservation, cancellation, etc)
1.Weekdays: 9AM~6PM
2. Weekend: OFF
- SNS/messenger Service hours (For delivery, pick-up)
- 9AM~10PM (daily)
-WhatsApp: +82 10-8438-5301
-LINE Business: @320nyxfo
https://lin.ee/qbJLQzl
Messenger Operating Hours:
Monday to Friday, 09:00 – 18:00 (KST)
- Delivery Time Information -
- For Outbound Customers (not available for those departing on flights before 5PM)
- [For Hotel front desk storage] Pick-up time: before 10AM *Time to be arranged on site due to the nature of the guest house.
- Grace time at the hotel front desk: 10 minutes, No-show will be treated if there is no bag. *Storage recommended time: 9:30AM
- For departing passengers, please be sure to adhere to the airport meeting time. To change the airport meeting time, You must notify us 3 hours in advance.
- Same day delivery is only available for outbound customers with flight departure after 5PM.
- However, customers departing before 5PM can drop off their bags by 10AM the day before.
- For customers who store their luggage before 2:00 PM, delivery is possible after 8:00 PM on the same day. (Available before 8PM) Same-day delivery is possible depending on traffic conditions, but the time is not yet determined. *Due to the nature of the guesthouse, direct pick-up is possible, so time coordination is necessary.*
- For customers who store their luggage before 5:00 PM, delivery is possible after 10:00 PM on the same day. (Available before 10PM) Same-day delivery is possible depending on traffic conditions, but the time is not yet determined.
- No delivery is available for flights arriving after 5:00 PM
- Pick-up Locations -
- Incheon International Airport (Available from 8am to 10pm, guests arriving outside of these hours will not be able to pick up their lugguage)
- Waiting chair in front of booth #29 at N Counter, Departures, Terminal 1, 3F
- Baggage Claim Area next to Exit 12 at N Counter, Departures, Terminal 2, 3F (You can visit when arriving or departing)
- Hotels, accomodations, and Airbnbs in the following areas
- All of Seoul
- Part of Gyeonggi-do : Goyang, Gimpo, Bucheon, Ansan, Siheung, Anyang, Gwangmyeong, Gunpo, Gwacheon
- All of Incheon: (excluding Ongjin and Ganghwa)
- Product Inquiries -
Q:Is there a maximum size limit for carry-on luggage?
A:There is no maximum or minimum size limit for suitcases.
(You need to purchase 1 voucher for each suitcase/backpack/bag/box/etc.) (For example, if you have 1 suitcase + 1 backpack -> you need to purchase 2 vouchers).
Q:Are there any restrictions on transportation, such as valuables?
A:We do not check the contents of the suitcase, so if the contents of the suitcase are damaged, we can only compensate if the damage is caused by the suitcase during transportation, otherwise we will not compensate.
Q:If I can't pick up my luggage on the day of pickup due to personal circumstances, can I pick it up the next day? If so, will there be an additional charge?
A:If you are unable to make the delivery due to your own circumstances, we will store the carrier for up to 30 days and you can pick it up at any time during that period. However, if it exceeds 30 days, it will be discarded.