Please bring the transaction number + verification code (e.g. 1234567890, 1234) in the valid certificate or voucher to the self-service machine or manual counter to verify and use your order to redeem the physical ticket. (Departing from Hong Kong: Self-service ticket machine or manual window at Sheung Wan Port; Departing from Shekou: Self-service ticket machine on the 2nd floor of Shekou Cruise Center)
Usage process: Exchange for paper ticket → Place the ticket purchase certificate at the ticket gate → Enter the gate → Security check → Wait for the boat → Show the paper ticket when boarding
The route will stop entering the lock 10 minutes before sailing, and you will not be able to board the ship after the gate is closed. Please allow plenty of time (30 minutes early is recommended). The losses caused by being unable to board the ship due to personal reasons will be borne by the passenger himself.
Mainland Chinese passengers must use the Hong Kong and Macau Pass to place orders to ensure smooth customs clearance.
Passport holders are required to fill in their English name as it appears on their passport on the payment page.
Please make sure that the document used to purchase the ticket is consistent with the document you hold and is valid, otherwise you will not be able to enter or exit the country. If you have re-applied for entry and exit documents, please update the relevant information in time, otherwise you will not be able to use the self-service inspection channel.
In accordance with the requirements of the "Regulations on Domestic Water Transport Management" (Ministry of Transport Order No. 4 of 2020), the "List of Restricted and Restricted Checked Items for Passengers in Domestic Water Transport" prohibits the carrying of items that can be checked in or conditionally checked in. Passengers can check these items in as luggage or dispose of them themselves, or choose to temporarily store them. If you carry or check in dangerous goods, prohibited items or controlled items in violation of relevant regulations, it will constitute an act of violation of public security management and will be handed over to the public security organs for handling in accordance with the law.
Due to frequent changes in ticket inventory, voyage information is subject to final confirmation. If the selected flight is full, we suggest you consider rescheduling or cancelling your reservation.
Due to ticketing system limitations, voucher content will be displayed in Simplified Chinese.
The selling price may fluctuate due to exchange rate issues, and the difference may need to be made up.
Shop 303B, Shun Tak Centre, Sheung Wan, Hong Kong Ferry Terminal
2F, Shekou Cruise Center, Shekou Port, Shenzhen, No. 1 Haiyun Road, Nanshan District, Shenzhen (How to get there: Metro Line 2/Line 8 Shekou Port Station Exit C), take shuttle bus B601 to the Cruise Center