🔈The voucher will be sent separately by the supplier to the traveler’s email before departure.
If the traveler has not received the voucher from the supplier before departure, please feel free to contact the customer service center for confirmation.
※This product is exclusively for foreign visitors.
Holders of a Korean passport are not eligible to purchase it.
※For this tour package, please note that the experience may not be available depending on the operating conditions of the venue.
In such cases, we will assist you with changing the date of your visit or processing a refund. Further details will be provided via email.
※Entry is allowed for ages 7 and above. Participants under 14 years old must be accompanied by a guardian.
Entry Age: 7 years and older (Participants under 14 must be accompanied by a guardian)
Reservation Age: 14 years and older (Those under 14 can purchase tickets with the consent of a legal guardian)
[Package Information]
1. The date you reserved is for your visit to the Squid Game : the Experience Center, and the time is the game start time.(For a smoother experience, we recommend arriving before the game start time)
2. Please visit the ticket exchange booth on-site to confirm your reservation under the name of the lead booker and receive your ticket.
3. Enter the game zone at the designated game start time.
1. This ticket is valid for 15days from the date of receipt.
2. You can visit on any date of your choice within the validity period. *We recommend checking the official website for operating hours before your visit.
3. Please enter with your QR code at the gate. There is NO need to visit the ticket office.
[Cancellation Policy]
Refunds are not possible after 8 days from the reservation or 10 days before the viewing date.
Customers wishing to cancel before this period must request a refund through the CS team.
Refunds are not possible after 8 days from the reservation or 10 days before the viewing date.
Customers wishing to cancel before this period must request a refund through the CS team.
This product is exclusively for foreign visitors. Holders of a Korean passport are not eligible to purchase it.
Squid Game: The Experience is conducted in either Korean or English.
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 19:00
Sunday 10:00 - 19:00
Operation Time
- Daily (Monday to Sunday)
- Game Session Times: 10:15, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 18:00, 19:00
*If the minimum number of participants for the game is not met (less than 4 people), we may request a change in the entry time to ensure smooth game progress.
※ Cancellations and refund requests can only be processed during Hana Tour ITC's business hours.
Requests made outside of business hours cannot be processed, so please make your requests in advance for smooth service.
Business hours: KST Monday to Friday, 9:00 AM - 4:00 PM (Closed on weekends and public holidays)