If your phone is locked (e.g. purchased from the United States, Canada, Japan, or the Philippines, etc.), please confirm with the local carrier that the phone has been unlocked (Country Lock).
After placing an order and completing the payment, a receipt will be sent within 28 days before departure. Please receive the eSIM letter and activation information after receiving the eSIM before departure or after arriving at the destination to avoid premature activation, which may affect your usage rights.
Before installing the eSIM, please make sure you are connected to WiFi or mobile network to scan the QR code or enter manually to join the mobile plan (if you need to enter manually, please contact customer service to obtain the activation code)
Please be sure to save the QR code. Once scanned, it will be considered as binding. Please follow the instructions to install. Do not exit the screen during the process to avoid the phone misjudging and causing the eSIM plan to be deleted.
Once a QR code is bound, it can only be scanned again using the same mobile phone. It cannot be reissued or manually input to another mobile phone.
If the eSIM plan is not fully used or deleted without the approval of customer service staff, resulting in an abnormal plan, we will not be able to reissue or refund.
Days calculation method: 24-hour system (user purchases a 3-day Internet plan, installs and activates it at 10:00 am on 9/1, and this plan will end at 9:59 am on 9/4)
Macau eSIM services support phones and tablets with eSIM functionality. Major brands like Apple iPhone (XR or newer, excluding some carrier-locked models), Google Pixel (3 or newer), and Samsung Galaxy (S20 or newer) are generally supported. We recommend checking if your specific phone model has eSIM capability before purchasing to ensure smooth usage.
Activating a Macau eSIM service is very straightforward. You will receive a voucher with an eSIM QR Code. On an eSIM-compatible phone, navigate to 'Settings,' then 'Cellular' or 'Mobile Data,' select 'Add Cellular Plan' or 'Add eSIM,' and scan the QR Code on the voucher. After scanning, follow the on-screen instructions to activate the plan and connect to the internet.
Yes, when using an eSIM in Macau for internet access, popular messaging apps like LINE, WhatsApp, and WeChat can make calls and send messages normally. Macau's internet environment is not restricted like mainland China, so you don't need to worry about social media apps or other applications being inaccessible. You can stay in touch with friends and family without interruption.
When traveling to Macau and using an eSIM for internet access, there is no need to set up a VPN or use any 'wall-breaking' tools. Macau's internet environment is open, allowing you to directly access all websites and use various applications, including social media and international news sites, enjoying an unrestricted internet experience.
The main differences between a Macau eSIM internet plan and a physical SIM card lie in their installation and usage. An eSIM is an embedded chip that doesn't require physically swapping cards; it can be quickly set up and activated by scanning a QR Code, eliminating the risk of needing a SIM ejector tool or losing the card. Physical SIM cards require card replacement and careful handling. eSIMs are also more environmentally friendly as they don't involve physical components.
The Macau eSIM service provides a stable internet connection that fully supports popular travel apps such as local map navigation (like Google Maps), ride-hailing services (depending on local availability, e.g., MPay, Uber Macau), and mobile payments. As long as your phone has eSIM functionality and the service is successfully activated, all internet-dependent applications will run normally, making your trip to Macau more convenient.
Choosing between Macau eSIM's 'Daily' and 'Total Data' plans depends mainly on your travel habits and internet needs. The 'Daily' plan is suitable for users with relatively stable daily internet usage or for longer trips, as the data resets each day. The 'Total Data' plan allows you to share a total amount of data throughout your entire trip, which is ideal for users whose internet consumption varies, offering more flexibility. You can decide based on your estimated length of stay and average daily usage.
A Macau eSIM significantly simplifies the traditional process of swapping SIM cards or renting devices. You won't need to search for a physical SIM card or a Wi-Fi hotspot upon arrival in Macau, nor will you have to worry about finding a SIM ejector tool or misplacing it. Simply receive the QR Code voucher before your trip, scan and activate it upon arrival, saving you cumbersome physical operations and allowing you to connect to the internet more quickly and easily.