Please proceed to designated redemption point for pass exchange. Redemption Point: Little BIG City Berlin, Panorama Strasse 1a, 10178, Berlin / Redemption Time:daily 10:00am - 4:30pm (closed December 24) / How to Get There: by S-Bahn (tramcar): Alexanderplatz / By U-Bahn (underground railway): Alexanderplatz
Attractions listed above are for reference only, please refer to the official website for details: https://www.berlinpass.com/
Validity is based on a daily basis (e.g. passes first used at 3:00pm on January 10 will be valid until 11:59pm on January 12)
Present your Berlin pass for 1-day hop-on hop-off bus tour; tour is only available on 1 selected date within validity period
The same validity period applies to both Berlin pass and Berlin travelcard. Please present your Berlin travelcard for transportation services
Berlin pass allows one-time entry to each attraction only
Exchanges and refunds will not be granted in the event where your Berlin pass is lost or damaged
In the event where attractions are closed due to inclement weather conditions or strikes, KKday and the operator will not be held liable for refunds or surcharges incurred
Please click the "Download Guidebook" option on the following website for a complimentary English e-guidebook: https://www.berlinpass.com/flip/1572/
Emergency contact number: +44 (0)20 7293 0972 / Service Hours: Monday to Thursday 9:00am - 8:00pm; Firday: 10:00am - 4:00pm; Saturday and Sunday: 10:30am - 4:30pm
Cancellations are only available for unused passes confirmed by the operator. Once used, cancellations will not be granted
Please present your printed voucher at designated redemption point to exchange for your pass
Monday 10:00 - 16:30
Tuesday 10:00 - 16:30
Wednesday 10:00 - 16:30
Thursday 10:00 - 16:30
Friday 10:00 - 16:30
Saturday 10:00 - 16:30
Sunday 10:00 - 16:30