【LuggAgent Luggage Agent】Singapore Changi International Airport (SIN) - Singapore Downtown Hotel Luggage Shipping Service

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Tour Features -

・Transparent prices, no need to worry about luggage storage space, travel easily without burden ・Choose from six packages, providing point-to-point intimate luggage check-in service ・After the reservation is completed, the online customer service team will take the initiative to contact to assist in completing the luggage check-in ・Enjoy convenient, safe, punctual and professional service


- Service Introduction -

・Service hours:
- Airport - Hotel: Delivery between 09:00 - 15:00; Pick-up between 18:00 - 21:00 - Hotel - Airport: Delivery between 09:00 - 12:00; Pick-up between 15:00 - 21:00 - Hotel - Hotel: Delivery between 09:00 - 12:00; Pick-up between 18:00 - 21:00

・Service location:
- Singapore Changi International Airport T1 / T2 / T3 / T4
- Hotels and B&Bs in Singapore

・About airport services:
- The airport pickup time must be at least 2 hours (inclusive) before the flight departure time. If the pickup time is less than 2 hours from the flight departure time, we will not be responsible for any subsequent losses. If it is more than 30 minutes late, you will need to pay the waiting fee for the service driver.
- If the flight is cancelled, if the passenger notifies customer service to cancel the order before the staff picks up the luggage, a full refund will be given; if the passenger notifies customer service to cancel the order after the staff picks up the luggage, no refund will be given and the staff will also send the luggage to the location specified by the passenger.
- If the flight is delayed, the staff will still check the luggage to the location specified by the passenger.
- If the flight is delayed within 60 minutes (inclusive), the staff will wait for 90 minutes free of charge from the time you booked the shipment. If the shipment fails to be sent after 90 minutes, it will be deemed as giving up the service and no refund will be given.
- The airport delivery time must be 1 hour (inclusive) after the flight arrives. If it exceeds 30 minutes, you will need to pay the service driver's waiting fee.

・About hotel services - When storing your luggage, please inform the hotel front desk staff that you have entrusted a "LuggAgent" to pick up your luggage. The staff will pick up your luggage based on the photo on the storage receipt. Please be sure to provide photos of your luggage and the storage receipt.
- If you fail to upload photos of your luggage and the luggage storage receipt before the time of delivery, resulting in the staff picking up the wrong luggage or not picking up the luggage, the passenger will bear the relevant responsibilities. Please be aware.
- If you only need to check in part of your luggage, please check it in separately and get different receipts from the front desk staff; if all your luggage is checked in together, it will be regarded as a full check-in service and the staff will take it away together.
- If the hotel front desk does not provide a luggage storage receipt, please provide your "booking name" and "room number" and inform the hotel front desk staff that they will pick up your luggage based on the luggage photo, booking name and room number.
- Please upload a screenshot of the hotel's booking confirmation (including the name of the person making the reservation). After the luggage is delivered, the staff will store it at the front desk and you can pick it up when you check in.


- Important Information -

・Please inform the following information in the notes when booking:
① Number and size of luggage ② Expected time and place for delivery and pickup ③ Name of the person making the reservation ④ Local contact information such as mobile phone, email, messaging software, etc. ・The total length, width and height of each piece of luggage must be 180 cm, and the weight must not exceed 32 kg.
・Both the delivery and pickup locations must be located within the administrative area of ​​Singapore.
・If the delivery address is a hotel, the luggage will be handed over at the counter; if the delivery address is a guesthouse or Airbnb residence, the luggage must be handed over in person.
・Please be sure to indicate the delivery location as a hotel or B&B in the order notes so that your luggage can be delivered smoothly.
・After placing an order, you will receive a letter with delivery instructions and delivery content. All details will be based on the content of the letter. If you do not receive the email, please contact service@luggagent.com directly.
・The time to send the package from the airport must be one hour after the flight arrives.
・Airport pickup must be made two hours before flight departure.
・If the scheduled delivery time is exceeded by 30 minutes, please refer to the official website for the overtime waiting fee: https://luggagent.zendesk.com/hc/en-us/articles/360010907394--Client-Delay-


- Exchange Method -

・Please show your electronic voucher and valid ID to the service staff at the designated location to deliver/pick up your parcel.