National September 11 Memorial & Museum Ticket | New York
Contemplate the powerful symbolism of Twin Towers-footprint waterfalls at the 911 National Museum in New York. Pay tribute to the lives lost and won in humanity's spirit.
- Venture into the 911 National Memorial Museum, a poignant space honoring the lives lost during the infamous 9/11 attacks
- Traverse the historic "Survivors' Staircase", a stirring symbol of hope and resilience amid chaos
- Listen to the chilling last words of the victims, captured in recorded voice messages, for a gut-wrenching insight into their final moments
- Find tranquility by the North and South pool waterfalls, symbolic masterpieces existing within the footprints of the erstwhile Twin Towers
Attraction Tickets
| Ticket type | E-ticket (direct entry) |
| Exhibit type | Historical exhibits |
| Attraction type | History & culture |
| Natural scenery | Waterfalls |
| Tour types | None |
Product Info
— What You Can Expect —
Reflect on the heart-shattering events of that fateful day and find solace in the tranquil surroundings at New York's 911 National Memorial Museum
Walk through hallowed displays of personal stories, delicate artworks, and tangible remnants, every nook and corner echoing a tale of resilience, heroism, and unwavering hope. As you tread down the historically-significant staircase — the very same one that aided many in a dire flight to safety — prepare for an overwhelming emotional journey.
Pause by the names etched into bronze parapets, a heartbreaking reminder of the lives lost. Hear the last tearful exchanges, recorded voice messages that provide a deeply moving insight into the fateful event. Connect with the raw human spirit and resilience that continues to resonate through these exhibits.
Find a moment of tranquil contemplation at the North and South pool waterfalls. Set within the original footprints of the Twin Towers, their potent symbolism serves as a solemn tribute to the victims. Surrounded by silence, created by the powerful aquatic roar muting all surrounding city noise, the waterfalls invite you for a moment of quiet resolution.
Make this trip a part of your New York itinerary as a tribute to the defining moment in the city's history.
Admire the imposing North and South pool waterfalls, symbolizing resilience and hope amidst tumultuous suffering
Gain deeper insights into the 9/11 attacks as you traverse through poignant stories of heroism, loss, and human resilience
Pay your respects to the many victims whose names are etched into bronze parapets, reminding everyone of the lives abruptly taken away
Marvel at the spectacular architectural designs that embodies the undying unity of New Yorkers
Delve into moving anecdotes of sacrifice, epitomizing the unyielding humanity people hold even in the face of utmost despair
Purchase Notice
- Please follow Covid-19 measures as specified on the official website and those required by the local government. Remember to wear a face mask throughout the tour
- Children 5 and above must provide proof of vaccination, with at least 1 dose of an internationally accepted vaccine. Failure to do so may result in removal from the attraction
- Children under 7 enjoy free admission, but proof of age (e.g. passport) is required
- Operating hours may change without prior notice. Please check the official website for up-to-date information.
- Travelers may be asked to present ID documents (passport, ID card) for identity verification purposes. It is important to carry your ID documents at all times
- Students and senior ticket holders must provide proof of identity (e.g. student ID) for verification. Failure to do so may result in denial of admission
- Please arrive at the museum at least 10 minutes in advance. Late arrivals may not be granted admission and the tour provider does not bear responsibility
- On Mondays, travelers may queue for free admission tickets (limited offer) between 3:30 pm and 5:00 pm. However, it is recommended to purchase regular tickets for the best tour experience and to avoid long queues
- Once a booking is confirmed, requests for changes or cancellations will not be granted. Please carefully review the selected date, number of travelers, and ticket type before finalizing your booking
Includes/Excludes
Reminders
Each ticket is only valid for the person named on it. Please do not share your ticket with others. Failure to comply may result in your ticket being voided without compensation or refunds
For safety purposes, travelers must undergo a security check upon admission. Please check the official website for a list of prohibited items to avoid any entry issues
Please download or print the e-voucher for offline access
How to Redeem Your Voucher
How to Use Your Voucher
- Please present the e-voucher on-site
Validity Period
- The voucher must be used on the selected date and within operating hours; Invalid after expiration
Experience Location
Location Name: National September 11 Memorial & Museum
Cancellation Policy
- Once the order has been completed, it cannot be canceled, modified, or refunded
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
FAQ
The National September 11 Memorial is an outdoor space featuring two reflecting pools within the footprints of the original Twin Towers, honoring the victims with their names inscribed. It is free and open to the public. The National September 11 Museum is an indoor facility located beneath the Memorial, offering extensive exhibits, artifacts, and personal stories that delve deeper into the events of 9/11 and its aftermath. The Museum requires a ticket for entry.
For the National September 11 Memorial, visitors typically spend about 30 minutes to an hour reflecting by the pools. For a comprehensive experience of the National September 11 Museum, it is recommended to allocate at least 2 to 3 hours to explore the various exhibitions, artifacts, and historical narratives. Some visitors may choose to spend more time, depending on their interest in the detailed displays and personal accounts.
While it's possible to purchase tickets on-site, advance ticket booking for the National September 11 Museum is highly recommended, especially during peak travel seasons, weekends, or holidays. Reserving your tickets in advance ensures your preferred entry time and helps manage visitor flow, providing a smoother and more convenient experience. You can easily secure your entry ahead of time through KKday, which offers a streamlined booking process and helps you avoid potential waiting times.
Both the National September 11 Memorial and the Museum operate year-round, but specific operating hours vary. The outdoor Memorial is generally accessible daily from morning until evening. The Museum typically has specific operating hours and days, which can change seasonally or for special events. It is always advisable to check the most current operating schedule before planning your visit to ensure smooth entry.
The National September 11 Memorial & Museum is easily accessible via several subway lines. Key subway stations nearby include WTC Cortlandt (1 line), Fulton Street (2, 3, 4, 5, A, C, J, Z lines), and Chambers Street (A, C, E lines). The PATH train also stops at the World Trade Center Transportation Hub. Many bus routes serve the area, making it convenient to reach from various parts of New York City.
From Times Square, the most efficient way to reach the National September 11 Memorial & Museum is by subway. You can take the 1, 2, or 3 subway line downtown from the Times Square-42nd Street station to the WTC Cortlandt station, which is directly adjacent to the Memorial. The journey typically takes about 15-20 minutes, offering a direct and convenient route to the site.
Yes, access to the National September 11 Memorial, which includes the reflecting pools, is free and open to the public daily for quiet contemplation. However, entry to the indoor National September 11 Museum requires a purchased ticket. While the Museum does not generally offer free entry, it's worth noting that some educational programs or special community days might include specific admission opportunities, which are typically announced on their official channels.
At the National September 11 Memorial & Museum, visitors can experience a powerful tribute through several key exhibits. Inside the Museum, you'll find artifacts from the Twin Towers, including the 'Survivors' Staircase' and remnants of the antenna. The museum also features recorded voice messages, offering chilling last words of victims. Outside, the Memorial consists of two immense reflecting pools set within the footprints of the Twin Towers, providing a serene space for remembrance amidst the powerful symbolism of waterfalls.
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