[New Zealand North Island Hot Spring Country 2-Day Tour] Auckland + Rotorua 2-day 1-day group tour | Chinese speaking guide, in and out of Auckland

Please arrive at the designated location 15 minute(s) before the scheduled departure time, as the tour will depart on time

Please arrive at the pick-up location at the time agreed upon by the tour service staff. Do not be late to avoid delaying your and other tourists’ schedules. If you are unable to join the tour due to late arrival, please go to the next meeting point by yourself. For any reason, if the guests fail to arrive at the meeting place on time, the tour guide is not responsible for waiting. Participants must go to meet the group at their own expense. All expenses incurred shall be borne by the participants. The company does not assume any responsibility if the guests cannot The portions included in the tour fee such as transportation, food, accommodation, attractions/experiences, etc. used will be deemed to be automatically given up and will not be refunded, cashed or transferred.

Plant landscapes (such as flowers, vegetation), natural landscapes (such as lakes, glaciers, fjords, starry skies, etc.), and animal viewing/interaction may not meet expectations due to weather/climate/natural laws and other reasons. Respectfully Please understand

The hotels introduced are for reference only. Other hotels of the same standard will be chosen instead due to circumstances.

The company reserves the right of final interpretation of its room arrangements, and guests may not object or withdraw for any reason.

Due to unstressable factors such as weather, traffic, hotels, flights, etc., the tour guide may make appropriate adjustments to the itinerary (such as adjusting the order of sightseeing, etc.) without reducing the number of attractions and obtaining the guest's consent to ensure the smooth progress of the itinerary. The company reserves the right of final decision and interpretation; if the fees change due to this, the company will refund more and compensate less. Please cooperate with us.

This product is a group tour for individual travelers. Under the premise that the service content and standards remain unchanged, it may be combined with guests from other travel agencies to use the car together for fun. If you submit an order, it will be deemed that you have accepted the travel agency’s group booking and unified arrangement of the itinerary.

If the free items in the itinerary cannot be given due to force majeure factors such as traffic or weather, or if you cannot visit due to personal reasons, the fee will not be refunded. During non-free activities, you are not allowed to leave the group in advance or midway

During the trip, if force majeure causes the attractions/venues to be unable to be visited/visited normally, the service staff can cancel or replace the attractions/venues according to the actual situation after consultation with you, or the service staff can press the on-site instructions in the travel product. Ticket price refund (refunds are not based on the scenic spot/venue listed price), please understand

Activities such as swimming, rafting, diving, skiing, skating, playing in the snow, surfing, exploring, hot air ballooning, alpine ropeways, etc. are all dangerous. Before participating, please act according to your own conditions and fully refer to relevant announcements and suggestions from relevant local departments and other professional institutions.

The company reserves the right of final interpretation of its room arrangements, and guests may not object or withdraw for any reason.

If the necessary expenses deducted at the agreed proportion in the cancellation policy are lower than the actual expenses incurred, the tourist shall pay according to the actual expenses incurred, but the maximum amount shall not exceed the total travel expenses.

If a group member withdraws from activities or meals during the trip, they will automatically give up and the fees will not be refunded. If some group members deliberately hinder group activities and the work of the group leader, the group leader has the right to stop their participation in the activities. All actions after leaving the group have nothing to do with the company, and the remaining balance will not be refunded.

If the guest does not show up on the day of the tour (i.e. does not join the tour), the tour will be automatically abandoned and the tour fee will not be refunded.