Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Pickup service from your accommodation in Krakow. Please, leave your pickup location at checkout.
Not allowed:Baby carriages and luggage larger than 30 x 20 x 10 cm are not permitted inside the museum
Know in advance:All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided at the booking to avoid issues at the entrance
Pick-up for this tour can be between 5:30AM and 3:00PM (with the possibility of earlier or later times), so be prepared for possible changes. It is recommended to reserve a full day for this tour.
The time provided in the booking and your voucher (9:30AM) is the most common time provided by the museum and does not depend on the local operator. The exact pick-up time will be confirmed by customer service or the driver on the day before the tour.
Due to the extremely high visitors’ volume and internal policies, Auschwitz-Birkenau reserves the right to cancel tours or guides at any time, even a few days or hours before the visit. If this happens, you will be informed and if possible, offered an alternative date or program
All visitors are required to pass through security checks before entering the museum grounds
Remember to bring:ID or passport (the museum requires a personal ticket for each guest)
While it is possible to walk between Auschwitz I and Birkenau (Auschwitz II), which are approximately 3.5 kilometers apart, it is generally not recommended due to the distance and time involved. The Auschwitz-Birkenau Memorial and Museum provides a complimentary shuttle bus service that regularly runs between the two main sites. This shuttle is the most efficient and convenient way to travel, allowing visitors to conserve energy and focus on the solemn experience.
When visiting Auschwitz-Birkenau, it is important to dress respectfully, recognizing the solemn nature of the site. Comfortable walking shoes are highly recommended, as the visit involves a significant amount of walking across varied terrain, including uneven paths and gravel. Layered clothing is advisable to adapt to changing weather conditions, as parts of the tour are outdoors. Visitors should ensure their attire is modest and covers shoulders and knees, aligning with the dignified atmosphere of the memorial.
A guided tour is highly recommended for visiting Auschwitz-Birkenau. Professional guides offer invaluable historical context, insights, and personal stories that deepen understanding of the atrocities committed at the camps. They help navigate the emotionally challenging content respectfully and can answer questions, ensuring a comprehensive educational experience. While self-guided visits are possible with an official guide book, the expertise of a live guide provides a more profound and structured learning journey.
To arrange tickets for a guided tour of Auschwitz-Birkenau, it is strongly advised to book in advance, especially during peak seasons, as visitor numbers are regulated. You can secure your tour through a reputable online travel platform. For instance, booking via KKday offers convenience by often including transportation directly from Krakow and a professional guide, ensuring a smooth and informative experience without the hassle of coordinating separate arrangements. Tours typically include entrance to both Auschwitz I and Birkenau (Auschwitz II), along with the service of a certified educator.
While there are no strict nationality-based eligibility requirements for visiting Auschwitz-Birkenau, the Memorial and Museum recommends that children under the age of 14 do not visit due to the difficult nature of the content and the profound emotional impact it can have. All visitors are expected to observe respectful conduct, silence, and appropriate behavior throughout their visit to honor the victims. Personal identification may be required for entry, so it's advisable to carry a valid ID.
There are several transportation options to reach Auschwitz-Birkenau from Krakow. The most direct public transport is a bus, which departs frequently from Krakow's main bus station (MDA) and takes approximately 1.5 to 2 hours directly to the museum entrance. Alternatively, you can take a train from Krakow Główny to Oświęcim, the town where the museum is located, and then a local bus or taxi for the final short distance. Many visitors also opt for a guided tour that includes round-trip transportation from Krakow, offering convenience and often a direct pick-up service.
A comprehensive visit to both Auschwitz I and Birkenau (Auschwitz II) typically requires a minimum of 3.5 to 4 hours. This duration includes time for moving between the two camps, usually via the provided shuttle bus, and allows for respectful engagement with the exhibits, memorials, and remaining structures at both sites. It's advisable to allocate sufficient time to fully absorb the historical significance and emotional weight of the visit without feeling rushed.
The Auschwitz-Birkenau Memorial and Museum provides a free shuttle bus service that operates regularly between Auschwitz I and Birkenau (Auschwitz II). This shuttle is the recommended and most convenient method for inter-camp travel, taking just a few minutes. The pick-up and drop-off points are clearly marked at both sites. While it is physically possible to walk the 3.5-kilometer distance, the shuttle is provided to ensure visitors can easily navigate between the extensive sites efficiently and comfortably.