Please arrive at the designated location 45 minute(s) before the scheduled departure time, as the tour will depart on time
Kindly check-in and check our time at the designated time. Late check-out or early check-in is not included and will be charged on the spot
Upon check-in your credit card is required for a security deposit during your stay (amount varies based on room type)
Guests are responsible for the security of their personal property
Any alteration or cancellation of services after the stay has commenced can incur penalties. There is no refund for unused dates/nights
Any abnormal incidents including injuries, service problems or dissatisfaction must be reported to Reception during the event to allow us an opportunity to rectify the situation or provide assistance.
Bookings cancelled due to inclement weather, illness or change of mind must be claimed through traveller's own travel insurance
Luggage: each guest check-in 2 items of luggage, a single piece of luggage is 25kgs as maximum weight. Additional items incur a handling fee per item