[Cancellation Policy]
Refunds are not eligible in the following cases:
The eSIM and guidelines will be sent to the customer's email within 6hours.
If you do not receive email having eSIM, kindly check spam/junk email or contact us via message.
Check Supported devices or How to know that your devices support eSIM or not to make sure that you can use eSIM on this device
All iPhones bought from China mainland, Hong Kong and Macau DO NOT support eSIM, and all Samsung purchased from China mainland, Hong Kong, Macau and Taiwan DO NOT support eSIM.
Please do not delete eSIM after activating. The eSIM QR code can only be activated once. We are not able to assist you if the eSIM has been deleted from the device.
It must be installed and activated at the destination within 30 days after receiving the eSIM, otherwise the eSIM will become invalid and unusable.
The quality of communication may be affected by outside conditions; surrounding landforms (e.g. mountains), weather, obstruction by buildings, the number of users, or locations may affect the speed and quality of the internet
In accordance with the Fair Usage Policy, excessive video streaming or data consumption may cause slower or weaker signal reception
[eSIM COMPATIBILITY CHECKING GUIDELINES]
Step 1: Go to “Settings” > “Cellular”.
Step 2: If the “Add eSIM” section is available, your phone does support eSIM service.
Step 1: Go to “Settings” > “General” > “About”.
Step 2: Check “Model Name”. See whether it is listed in our “eSIM supported devices list” (see above)
Step 3: Check the “Carrier Lock” section. It should say “No SIM restriction” – this means your device is not SIM locked.
Step 4: Scroll down to view “Available SIM”, if there is a “IMEI2” number, eSIM can be used on your device.
-ANDROID-
Step 1: Dial *#06#. Press call.
Step 2: Your IMEI number will be displayed. If the EID number is displayed, your device is eSIM compatible. Please note the EID info (if available). This is your eSIM serial number.
Step 1: Open “Settings” on your phone.
Step 2: In the search bar, search for IMEI and choose “IMEI Information”. If this information is available, your phone can use eSIM.
Yes, eSIMs are fully permitted and widely used by tourists in Dubai and across the UAE. They offer a convenient way to access mobile data without needing a physical SIM card. Many international devices support eSIM functionality, allowing for quick activation upon arrival, ensuring you stay connected throughout your trip with ease.
To choose the best eSIM for your trip, consider your specific data needs, the duration of your stay, and your expected coverage requirements. Look for providers offering high-speed 4G data plans that are suitable for your usage patterns, whether you need daily data or a total data package. It's also essential to verify that the eSIM provides extensive coverage across Dubai and any other UAE regions you plan to visit, and that your device is eSIM-compatible.
Generally, dedicated free eSIM options specifically for tourists are not widely available in the UAE. Most eSIM services for travelers are paid plans that offer various data allowances and validity periods. These paid options typically provide reliable, high-speed internet, which is crucial for navigation, communication, and enjoying your trip without interruption.
Before purchasing a Dubai & UAE eSIM, ensure your device is eSIM-compatible and unlocked. Understand the data package (daily or total data) and validity period that best suits your travel plans. When booking through an online travel platform like KKday, you benefit from convenient digital delivery of the eSIM and clear activation guidelines via email, usually within 6 hours. This ensures a smooth and quick setup for internet access upon your arrival.
Dubai boasts excellent internet connectivity and performance, particularly in urban areas and major tourist attractions. Mobile networks provide high-speed 4G data, allowing for smooth browsing, streaming, and video calls. Visitors can generally expect reliable service for navigation, staying in touch with family and friends, and accessing online information throughout their visit.
4G data coverage in Dubai and the wider UAE is generally very reliable, especially when using a dedicated travel eSIM. Major cities, highways, and popular tourist sites have strong signals, ensuring consistent internet access. While performance might vary slightly in very remote desert areas, for most typical travel itineraries, you can count on stable, high-speed connectivity to stay connected.
Yes, visitors should be aware that certain internet content and services may be restricted in Dubai and the UAE, in adherence to local laws and cultural norms. This typically includes content deemed offensive or inappropriate, gambling sites, and some Voice over IP (VoIP) services for calls, although messaging apps generally function without issues. It's advisable to respect local regulations when using the internet.
Besides paid eSIM options, visitors can find free Wi-Fi in many public places across Dubai, including shopping malls, hotels, cafes, and some public transport hubs. While convenient for light browsing, these public Wi-Fi networks may offer varying speeds and security levels. For consistent, secure, and high-speed connectivity for navigation, communication, or emergencies, a dedicated travel eSIM is generally recommended.