Customer service contact information and business hours are listed below.
*Changes cannot be made on the day of use.
The only redemption location after March 25th is the Chuoguchi Resort Center.
[How to use electronic tickets (vouchers)]
・Please present the QR code at the automatic ticketing machine installed in Ishiuchi Maruyama Resort Center or at the ticket counter to receive an IC card lift ticket.
[Electronic ticket (voucher) expiration date]
・Valid only during business hours on the day of use specified at the time of reservation.
・It is possible to change the date of use. (Changes can be made up to two times. There will be no change fee.)
Please inform KKday customer service of your next scheduled visit date by 18:00 on the day before your visit.
Customer service contact information and business hours are listed below.
*Changes cannot be made on the day of use.
・The dates on which changes can be made are within the ski resort operating period for the 2023-24 season.
・Business contents, hours, period, etc. may change due to weather and other factors.
When using the service, please check the business hours on the website etc. on the day before heading out.
[Customer service inquiries]
1. When using the phone function of the KKday app (available in 4 languages)
・Usage hours Monday-Sunday 08:00-22:00 *Japan time
·How to Use
1. Download the KKday app and open “Reservation Management”
2.Click "Contact Us"
3.Click on the "phone" mark on the top right to make a free internet call
2. When using the message function of the KKday app
・Usage hours: Monday to Sunday 08:00-22:00 *Japan time
·How to Use
After logging in to the member page, you can send a message from the inquiry page under reservation management.