The eSIM will be sent via email, if you do not receive an email with the eSIM attached, please check your spam or contact customer service via message.
Installing eSIM requires an Internet connection. Please confirm that there is available WiFi or available mobile data in the environment before installation.
Each QRcode can only be scanned once, and the device cannot be changed or deleted after binding.
Please use the eSIM within 180 days after receiving it. It will expire after the expiration date.
Please scan and install the eSIM after arriving at your destination to avoid starting the validity period calculation early.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
Samsung mobile phone versions vary from country to country. Please check with Samsung's official website first to confirm whether it supports esIM. (Samsung mobile phones purchased in Taiwan do not support eSIM)
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
In accordance with the International Data Communications Fair Utilization Policy, it is recommended to turn off the automatic Facebook video browsing function, automatic APP program update or automatic synchronization function to avoid excessive use of data. If you watch online TV or videos for a long time or download large data files or network Please note that due to the slowdown in Internet speed or inability to access the Internet due to mobile games, etc., you cannot apply for refund or compensation.
Yes, tourists are eligible to use eSIMs in Australia. These digital SIM cards eliminate the need for physical card swaps, allowing visitors to easily connect to local networks by simply scanning a QR code for activation, making international travel more convenient.
You can conveniently purchase an Australia eSIM online through travel platforms like KKday. After your purchase, the eSIM QR code is sent directly to your email, enabling quick setup and immediate use upon arrival without the need to pick up a physical card or wait for delivery. This offers a seamless and efficient way to get connected.
Australia eSIMs typically provide reliable 4G high-speed internet access, ensuring smooth browsing, streaming, and communication across the country. A key advantage is that even after your allocated high-speed data is consumed, the service often continues at a reduced speed, preventing complete disconnection and keeping you online.
Yes, Australia eSIMs are predominantly offered as data-only plans. These plans are specifically designed for internet access, supporting navigation, social media, messaging apps, and VoIP calls, making them ideal for travelers who primarily need mobile data during their trip.
When selecting an eSIM for Australia, prioritize checking your mobile device's compatibility to ensure it supports eSIM technology. Also, consider the total data allowance to match your anticipated usage, the plan's duration, and confirmation of 4G high-speed internet access for reliable connectivity throughout your journey.
Activating your Australia eSIM is a simple process. Once you receive the eSIM QR code via email, open your phone's settings to add a cellular plan. Scan the QR code, and your device will guide you through the quick installation. This allows for immediate internet access without needing to physically insert a SIM card.
Australia eSIMs are compatible with a wide range of modern smartphones, including many Apple iPhone models (XR, XS and newer) and various Android devices from brands like Samsung, Google Pixel, and Huawei. It is essential to verify your specific phone model's eSIM support before making a purchase to ensure compatibility.
If your Australia eSIM's high-speed data allowance is fully utilized, the internet speed will typically be reduced. However, the connection will not be completely cut off, allowing you to continue using essential online services like messaging and navigation at a slower speed.