The eSIM will be sent via email, if you do not receive an email with the eSIM attached, please check your spam or contact customer service via message.
Installing eSIM requires an Internet connection. Please confirm that there is available WiFi or available mobile data in the environment before installation.
Each QRcode can only be scanned once, and the device cannot be changed or deleted after binding.
Please use the eSIM within 180 days after receiving it. It will expire after the expiration date.
Please scan and install the eSIM after arriving at your destination to avoid starting the validity period calculation early.
iOS requires version 12.1 or higher; please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only iPhone 13 mini, iPhone 12 mini, iPhone SE 2020 and iPhone XS have eSIM functionality.
Samsung mobile phone versions vary from country to country. Please check with Samsung's official website first to see if it supports esIM. (Samsung mobile phones purchased in Taiwan do not support eSIM)
Please be aware that the signal may affect the quality of the Internet depending on factors such as location, terrain, building coverage, number of users, weather, etc.
In accordance with the International Data Communications Fair Utilization Policy, it is recommended to turn off the automatic Facebook video browsing function, automatic APP program update or automatic synchronization function to avoid excessive use of data. Please note that due to the slowdown in Internet speed or inability to access the Internet due to mobile games, etc., you cannot apply for refund or compensation.
Singapore eSIMs support a range of mainstream smartphones, including Apple iPhone XS series and newer models, as well as select Android phones with eSIM capabilities, such as Samsung Galaxy S20 series and Google Pixel 3 series and newer models. We highly recommend confirming your phone's eSIM compatibility before purchasing to ensure smooth usage.
The installation and activation process for Singapore eSIMs is very straightforward. You will receive the eSIM's QR Code via email. Once received, simply scan the QR Code to install it. You can install the eSIM on your phone before departing for your trip. However, please ensure you only enable its mobile data function after arriving in Singapore to avoid potential data calculation issues due to early activation.
Physical SIM cards require swapping and carry a risk of being lost. eSIMs, on the other hand, do not require a physical card; they are installed by scanning a QR Code, eliminating the hassle of card changes. eSIMs are also more environmentally friendly and have no risk of physical card loss. Both offer high-speed internet access, but eSIMs are superior in terms of convenience and flexibility, especially for travelers who dislike carrying multiple cards or wish to keep their original phone number for calls.
Purchasing a Singapore eSIM is very convenient. You can easily select a suitable data plan on the KKday online platform. After completing your order, the eSIM's QR Code will be sent directly to you via email, saving you the trouble of waiting for a physical card to be mailed or picking it up from a store. This allows for quick acquisition and installation, providing a hassle-free purchasing experience.
Singapore eSIMs provide 4G high-speed internet service, offering you stable and fast network connectivity within Singapore. Whether you're browsing websites, using social media, navigating with maps, or making instant messages, you can typically expect a smooth experience. Even if you exhaust your high-speed data allowance, your connection will only be throttled, not cut off, ensuring you remain connected.
Singapore eSIMs offer a variety of flexible data plan options to meet the needs of different travelers. The main plan types include 'Total High-Speed Data' and 'Daily High-Speed Data.' Total data plans are suitable for travelers with expectations for overall usage, while daily high-speed data plans ensure you have sufficient high-speed internet daily. After exceeding the limit, speeds are reduced but the connection remains active, allowing you to choose the most suitable plan based on your trip duration and internet habits.
Using a Singapore eSIM typically does not affect your phone's dual SIM functionality. If your phone supports dual SIM, after installing the eSIM, you can simultaneously use your existing physical SIM card (for your original phone number calls) and the eSIM (for Singapore internet access). This means you can maintain your original number for communication during your trip while enjoying the Singapore data service provided by the eSIM.
The main convenience of installing a Singapore eSIM by scanning a QR code is bypassing the tedious steps of physical card swapping, saving you from any frantic effort. Furthermore, since there's no physical card, there's no risk of losing it, and it eliminates the need to travel to collect a physical card. You can activate it directly upon arrival in Singapore and immediately enjoy 4G high-speed internet service, which is both fast and convenient.