[Airport drop-off service] Tokyo, Japan｜Designated location to Haneda Airport (HND)/Narita Airport (NRT)

・Drop-off: Based on the time specified by you, meet the driver at the location specified by you. The driver will wait at the scene for up to 30 minutes from the meeting time specified by the passenger. If the passenger does not show up within 30 minutes from the specified time, the driver will be deemed as For a trip cancellation, the driver will leave and will not be able to claim a refund.
・Pick-up: Based on the time you specify, meet the driver at the exclusive waiting area for airport pick-up. The driver will wait at the scene for up to 60 minutes from the meeting time specified by the passenger. In case of unexpected situations such as flight cancellation, please be sure to Contact customer service in advance. If no notification is received and you cannot be contacted, the trip will be deemed to be cancelled, the driver will leave and you will not be able to request a refund.
・When placing an order, please fill in the estimated arrival time of the flight and allow at least customs clearance time for the pick-up time. If the itinerary is professionally judged to be unrealistic in time, we will confirm with you and agree on the connection time or cancel the order.
・When placing an order, please fill in the quantity of all luggage accurately. If the number of luggage and the number of people cannot be accommodated according to professional judgment, we will agree with you to change the model or cancel the order. If the actual number of luggage on site does not match the quantity filled in when ordering, and it cannot be carried on site , the driver has the right to refuse the pick-up and no refund will be issued, please be informed.
・If there is no plan that matches the itinerary or you are not sure whether it can be arranged, please contact customer service for special processing.
Please be sure to leave information that can be contacted at the scene. If you leave a mobile phone number, please make sure it can be answered in Japan. If you leave a communication software, please make sure there is an Internet connection and turn on the non-friend message setting. If you cannot be contacted, you will not be able to proceed. Please be aware of refunds or changes.
・One child safety seat will be provided free of charge when placing a reservation. The second child safety seat will be charged an additional 2,000 yen for each additional child safety seat. Please inform the number of child safety seats in advance to facilitate arrangements. Please pay the fee in cash to the driver before getting on the bus. Please note .
・If the pick-up time falls within the late-night pick-up time (22:00-6:00), an additional 2,000 yen will be charged. Please pay it to the driver before getting on the bus. The time will be based on the time when the driver picks up the guest from the hotel.
・Are baby seats provided? (0-2 years old) One baby seat (0-2 years old) can be provided free of charge. The second one will cost 2,000
・Are child seats provided? (Over 2 years old) One infant seat (0-2 years old) is provided free of charge. The second one is 2000 extra.
・Are placard-raising services provided? Raise a sign and add 2000
・Are there pet-friendly services provided? No pet services are provided.