Exclusive KKLife Top Camping Gourmet Group｜Braised Pork Tendon, Okinawa Cartilage, Japanese Beef Curry｜Event Redemption Page

- Shipping Instructions-

• Provide "home delivery to your home": the whole process is delivered to your home by -18℃ Black Cat Express or full-day logistics.
• Within 3-5 working days after the order and payment is completed, the ordered goods will arrive; if the delivery process is adjusted, the company reserves the right to adjust the arrival date. National holidays and public holidays will affect product delivery and arrival schedules, please refer to the content of the announcement.
• Orderers, please fill in your delivery address and contact number . If the delivery information you fill in is wrong, such as the recipient, delivery address and other information are wrong, or no one signs for it, reject it , resulting in the failure to deliver the product within the time limit, resulting in poor storage, return of the ice, or expiration of the deadline, the loss of the product shall be borne by the orderer.
• In order to promote environmental protection and respond to energy saving and carbon reduction, in addition to the original packaging of the product, no additional plastic bags and paper boxes will be provided.
• The company reserves the right to ship the product or not, but is obliged to inform consumers of the reasons for the non-shipment.
  

- Return and Exchange Instructions-

• Frozen and refrigerated foods, fresh products, and short-term consumable foods, etc., will not provide return or exchange services unless the product itself is defective or the frozen or refrigerated product loses temperature during delivery and deteriorates.
• According to the provisions of the Consumer Protection Law, if the goods are defective or unsatisfactory within seven days of receipt of the goods, you are entitled to a seven-day hesitation period (appreciation period) from the next day the goods arrive.
• However, the hesitation period is not a trial period, and the returned products must be in complete original packaging (such as the outer box) and in a new state; please pay attention to keeping the product body, accessories, gifts, guarantee, and original packaging (such as the outer box) Do not miss any accessories or damage the original outer box; the original outer box is part of the product, if it is damaged, lost or missing, it may affect your right to return the product, and may also be in accordance with The degree of damage must pay the necessary fees for restoration to the original state, and the refund operation can only be carried out after the above fees are remitted.
• For food commodities (such as frozen and refrigerated foods, fresh commodities, short-term consumable foods, etc.), due to hygienic considerations and in accordance with the "Applicable Guidelines for Reasonable Exceptions to the Right to Terminate Communication Transactions" promulgated by the competent authority, unless the commodity itself is defective In addition, it is not possible to return the product after purchase. It is recommended that you check the product as soon as possible according to the normal procedure after receiving the product. If the product is defective, you can apply for a new product or return the product. Please keep the product in its original state, take photos and keep it, and contact us immediately The company's customer service line applies for returns and exchanges. When applying for a return, please inform us in detail the reason for the return, the current condition of the product, the contact number and the pick-up address, and we will arrange logistics personnel to pick up the item within 3-5 working days.
  *Note: When you deliver the logistics return, please keep the integrity of the product body, gifts, inner and outer packaging, invoices and all accompanying documents or materials. Do not have any omissions or damages. Once unpacked, your return or exchange will be affected rights and interests. If there are too many returns due to personal factors, KK Life will decide whether to suspend shipments depending on the situation, please forgive me.
• When you receive the product, please immediately check whether the product has been thawed, damaged or item error caused by the transportation process. If there is any abnormality, please do not open the package, take a photo immediately and send it to the customer service mailbox info@kkfoods.com.tw, and immediately contact the customer service hotline to arrange subsequent returns and exchanges.
• The hesitation period is not a trial period. Without affecting the inspection of the product, if the product and the original packaging are defective, damaged, scratched, missing, defaced, lost, etc. that can be attributed to you, a new one will be charged according to the degree of damage cost.
• The resolution of the product photos on the website will vary due to different computer equipment, please refer to the actual product received.