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Fireworks Festival Commemoration [Night Terrace Opening Only] The Veranda Ishiuchi Maruyama | Gondola Round Trip Ticket
・Business hours, dates, etc. may change due to weather conditions, etc. Please check the website in advance to confirm the business hours of the day before visiting.
- Customer service contact details and business hours after purchase are listed in "How to Use".
・Please check here for detailed business information.
Product Info
Purchase Notice
[For customers using wheelchairs and strollers]
The gondola is wheelchair accessible or can be accessed with a stroller.
However, there are stairs at the disembarkation point and the square beyond is unpaved.
[For guests with pets]
If you would like to take your pet on the gondola, please purchase a pet ticket on-site.
Please use a cage. If you do not have one, we have one available for rental.
[About service suspension due to strong winds and lightning]
Service may be suspended due to strong winds or lightning.
In that case, tickets used will not be refunded.
Reminders
This is a pre-purchase ticket, so please purchase it by the day before the day of use. It cannot be purchased on the day of use.
This is a pre-sale ticket that allows you to specify the date of use. Please check the weather forecast for the date you plan to visit before purchasing your ticket.
As this is a mountainous area, operations may be suspended due to sudden bad weather, etc. In such cases, tickets will not be refunded.
The operating period and contents of the business may change depending on various conditions, including the weather. Please check the "Operation Status" on the website before departing.
Redemption Location
(Access) Ishiuchi Maruyama Resort Center
Address Info: 1699 Ishiuchi, Minamiuonuma City, Niigata Prefecture, 949-6372How to Use
[How to use the electronic ticket (voucher)]
Click on "View e-ticket" in the confirmation email and enter the verification code to display your e-ticket (if you are already logged in to KKday, verification is not required). When using your e-ticket, please show the smartphone with the e-ticket displayed to the on-site staff.
[Expiration date of electronic ticket (voucher)]
This offer is valid only during business hours on the date specified at the time of booking.
【KKday Customer Service Contact Information】
1. By phone
・Available hours: Monday to Friday 9:00 to 18:00 *Japan time
Customer service phone number (Japanese): 03-6161-6768
*On weekends, holidays, and during busy times, please contact us via the KKday app or email as detailed below.
2. When using the phone function of the KKday app (supports 4 languages)
・Opening hours Monday to Sunday 08:00-22:00 *Japan time
・How to use
1. Download the KKday app and open "Manage Booking"
2. Click "Contact Us"
3. Click the "Phone" icon on the top right to make free internet calls
3. When using the messaging feature on the KKday app
・Operating hours: Monday to Sunday 08:00-22:00 *Japan time
・How to use
After logging in to the member page, you can send a message via the inquiry page in the reservation management section.
4. By email
Hours of operation: Monday to Sunday 08:00-22:00 *Japan time
Email inquiries: service@kkday.com
How to Use Your Voucher
- Please click on the redemption link in the order confirmation email, enter the verification code (skip this step if you have already logged in), and follow the on-site staff's instructions to complete the Swipe to Redeem process
Voucher Redemption Period
- The voucher must be redeemed on the selected date and within operating hours; Invalid after expiration
- This ticket is available from 5:00 p.m. onwards.
Experience Location
Location Name: (Access) Ishiuchi Maruyama Resort Center
Address: 1699 Ishiuchi, Minamiuonuma City, Niigata Prefecture, 949-6372Cancellation Policy
- Once the order has been completed, it cannot be canceled, modified, or refunded
- Due to time zone differences, the confirmed cancellation date is based on the supplier’s local time. Please allow 2–5 business days to process your cancellation request, after which the cancellation fee will be charged according to the product’s cancellation policy. Once the cancellation is confirmed, you will receive your refund within 14 working days.
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