Please print out the voucher in advance or have another device to show the QR code so that you can scan the code for installation
If you need to manually join eSIM, please refer to the eSIM details in "Pre-departure Reminder", copy and paste <SM-DP_Address> and <Activation Code> in the box, there is no need to enter the <Confirmation Code>
Calculation method of days: 24-hour system (users purchase a 3-day Internet plan, install it at 9/1 at 10:00 am, and this plan will end at 9/4 at 9:59 am)
This eSIM must be activated within 90 days after being issued. It is recommended to activate it as soon as possible after arriving at the destination to ensure your usage rights.
If you encounter any issue with the eSIM but have no record of reaching out to customer service to try resolving it, refunds will not be granted as the cause of the issue was not determined
Due to device compatibility or regional restrictions causing some applications to be unavailable, refunds will not be provided.
If an error message appears when scanning the QR Code, it does not necessarily mean the eSIM is invalid. Please restart your device first and go to Settings → Cellular/Mobile Service to confirm if the eSIM has been successfully added.
If you install the eSIM before arriving at your destination and see prompts such as "Activating" or "Unable to Activate eSIM," please do not delete the eSIM. Please temporarily turn off the eSIM and turn it back on after arriving at your destination. If you still cannot connect after arriving, please turn on roaming, try restarting your device, or manually select a supported network.
If your device has previously installed a profile, it may affect the normal use of the eSIM. Please go to Settings → General → VPN & Device Management, scroll to the bottom to check if there is a profile. If there is, please delete it to ensure smooth eSIM usage.
This product uses international roaming IP. Some applications (such as TikTok, ChatGPT) may not function properly due to IP location restrictions. We apologize for any inconvenience.