[Cancellation Policy]
The provider will not be responsible for granting refunds for the following cases:
The eSIM and guidelines will be sent to the customer's email within 6 hours.
If you do not receive email having eSIM, kindly check spam/junk email or contact us via message.
Check Supported devices or How to know that your devices support eSIM or not to make sure that you can use eSIM on this device
All iPhones bought from China mainland, Hong Kong and Macau DO NOT support eSIM, and all Samsung purchased from China mainland, Hong Kong, Macau and Taiwan DO NOT support eSIM.
Please do not delete eSIM after activating. The eSIM QR code can only be activated once. We are not able to assist you if the eSIM has been deleted from the device.
It must be installed and activated at the destination within 30 days after receiving the eSIM, otherwise the eSIM will become invalid and unusable.
The quality of communication may be affected by outside conditions; surrounding landforms (e.g. mountains), weather, obstruction by buildings, the number of users, or locations may affect the speed and quality of the internet
In accordance with the Fair Usage Policy, excessive video streaming or data consumption may cause slower or weaker signal reception
[eSIM COMPATIBILITY CHECKING GUIDELINES]
Step 1: Go to “Settings” > “Cellular”.
Step 2: If the “Add eSIM” section is available, your phone does support eSIM service.
Step 1: Go to “Settings” > “General” > “About”.
Step 2: Check “Model Name”. See whether it is listed in our “eSIM supported devices list” (see above)
Step 3: Check the “Carrier Lock” section. It should say “No SIM restriction” – this means your device is not SIM locked.
Step 4: Scroll down to view “Available SIM”, if there is a “IMEI2” number, eSIM can be used on your device.
-ANDROID-
Step 1: Dial *#06#. Press call.
Step 2: Your IMEI number will be displayed. If the EID number is displayed, your device is eSIM compatible. Please note the EID info (if available). This is your eSIM serial number.
Step 1: Open “Settings” on your phone.
Step 2: In the search bar, search for IMEI and choose “IMEI Information”. If this information is available, your phone can use eSIM.
A Cambodia eSIM data plan offers a cost-effective solution for staying connected with unlimited 4G data throughout your travels. It provides a reliable and convenient internet connection, featuring user-friendly and quick activation. A key benefit is eliminating the need to physically switch or worry about losing traditional SIM cards, ensuring a seamless and hassle-free internet experience during your adventure.
Activating a Cambodia eSIM is designed to be user-friendly and quick, allowing you to access the internet with ease. After your purchase, the eSIM and a detailed user manual will be emailed to you within 6 hours. You can then follow the clear instructions in the manual to install and activate your eSIM on your compatible device, typically by scanning a QR code, enabling immediate connectivity upon your arrival in Cambodia or when needed.
Using an eSIM for travel in Cambodia offers several distinct advantages over a physical SIM card. With an eSIM, you eliminate the hassle of physically switching, installing, or potentially losing a tiny physical SIM card. eSIMs provide user-friendly and quick activation, allowing you to gain access to a high-speed internet connection immediately upon arrival, making your travel experience more convenient and efficient without the physical handling of cards.
A Cambodia eSIM generally provides more consistent and reliable internet connectivity compared to relying solely on local Wi-Fi services. While public Wi-Fi can be convenient in specific spots, an eSIM offers a personal, high-speed connection with unlimited 4G data that covers you broadly as you travel throughout Cambodia. This ensures continuous connectivity for navigation, communication, and accessing information without the need to constantly search for hotspots or worry about the security of public networks.
A Cambodia eSIM can offer significant value compared to traditional Wi-Fi rentals for tourists. It provides a cost-effective solution for unlimited 4G data throughout your entire trip, eliminating the concern of daily rental fees or strict data limits often associated with rental devices. Additionally, with an eSIM, there is no physical device to pick up, carry, or return, which adds to the convenience and overall value for travelers seeking seamless and budget-friendly internet access.
Yes, there are specific device compatibility restrictions for using a Cambodia eSIM. It is important to know that iPhones purchased from China mainland, Hong Kong, and Macau do not support eSIM functionality. Similarly, Samsung devices bought from China mainland, Hong Kong, Macau, and Taiwan are also not compatible with eSIMs. Please ensure your device supports eSIM technology before purchasing to avoid any connectivity issues during your trip.
After completing your purchase of a Cambodia eSIM, both the eSIM profile and a comprehensive user manual will be sent directly to your email address within 6 hours. This rapid digital delivery ensures that you will have all the necessary information and the eSIM ready well in advance of your travel or whenever you need to activate it, allowing for a smooth and easy setup process.
To book a Cambodia eSIM, you can conveniently complete the process online. Through KKday, you can easily select your desired data plan duration and securely finalize your purchase. Once your booking is confirmed, the eSIM and its user manual will be promptly delivered to your email address within 6 hours. This streamlined process allows for quick acquisition and preparation for your internet needs in Cambodia, ensuring you stay connected without hassle upon arrival.