Please refer to your voucher for final information regarding meeting points, pick-up locations, and pick-up time
Meeting point description: Laguna Mar, Carr. Sac Bajo Lt 26, Paraíso, 77400 Isla Mujeres, Q.R.
Just so you know, the Encounter Dolphin program is an interaction program only
The 9am ferry heads out for all swim-with-dolphins experiences and Garrafon Park packages from Playa Langosta at Km 5.5 in the Cancun Hotel Zone. Make sure to arrive by 8am to complete check-in and get ready for a fun day
Women under five months pregnant can take part in the dolphin encounter only, must be accompanied by another paying adult and are required to sign a waiver
Kids between 1.20 metres and 1.39 metres must be with an adult for dolphin interactions
Kids 1.40 metres and taller can join the dolphin program on their own
Infants aged one to five years can participate free of charge with a paying adult
Children are classed as six to 12 years old, and adults are classed as 13 years and up
Please skip suncream, tanning lotions and any jewellery or accessories that might come off during the dolphin experience
Electronic devices aren't allowed during the dolphin program
Everyone must pay a state tax (ISEPAAA) of MX$50 per person, except children under five. This applies to all dolphin activities
Everyone must pay a pier usage fee of MX$300/US$15, except children under five
Bring cash for purchasing photos and souvenirs
If you have a history of heart conditions, asthma, diabetes, epilepsy, use of heart medication, or any other major medical condition then you should not participate
You are advised to consider your physical condition and medical history when determining if this activity is suitable for you. If you're unsure, check with your doctor before joining
Services with an additional cost: Ground transportation, photos, souvenirs, lockers, towels, Dolphin Grill Restaurant and the coffee shop
Not suitable for expectant mothers or guests with back problems
Not suitable for those with reduced mobility
Not suitable for guests with cardiac or respiratory problems
Bring money for extras or gratuities
Bring a hat
Bring a towel
Not suitable for guests with poor health
Suitable for beginners or first-time participants
Children must be supervised by an adult (over 18 years) at all time
Transfers not included
English-speaking guide for all nationalities
Some entrance fees and optional extras are payable locally
Transfer is available for an extra charge
Lockers not included