Punctuality & Departure: Please strictly observe the designated meeting time. The tour bus will depart on schedule at the sole discretion of our staff, and we will not wait for late arrivals.
Itinerary Changes: The scheduled times and itinerary details listed are subject to change or adjustment depending on real-time traffic and road conditions.
Delay & Accommodation Disclaimer: In the unlikely event that a delayed arrival forces you to use alternative transportation (such as taxis) or secure overnight accommodation, our company will not be liable for any such expenses or claims under any circumstances.
Vehicle Type: Depending on the final number of tour participants, a mid-sized or mini-bus may be utilized instead of a standard large tour bus.
Onboard Restrooms: Please be advised that the tour bus is not equipped with restroom facilities.
Onboard Rules (Smoking & Reclining): Smoking is strictly prohibited inside the bus. As a general rule, to ensure the comfort of all passengers, reclining your seat is not permitted (except on certain specific tour courses).
Non-Utilization of Benefits: No partial refunds or compensations will be provided if you choose not to use or participate in any included tour benefits, privileges, or activities.
Special Assistance & Requests: If you require special arrangements or medical assistance, you must inform our staff when booking. We will accommodate such requests within reasonable limits (additional fees may apply). Depending on the circumstances, we may request that you submit a formal written declaration regarding your situation.
Compliance with Labor Laws (Tour Conductor Rest Period): In compliance with the ""Work Style Reform Act"" (enforced April 1, 2019) which mandates statutory limits on working hours for tour conductors, the conductor’s meal times during the itinerary will be designated as official rest periods. Additionally, the conductor may stay at a different accommodation than the guests. During free-time periods, guests are expected to manage their own activities independently.
Lost and Found Policy: Lost property items will be held for a maximum of two weeks following the conclusion of the tour. However, perishable items, food, or goods that are difficult to preserve will be disposed of immediately. Thank you for your understanding.
Pet Policy: Pets and animals are strictly prohibited from participating in this tour.
Seat Assignments: All seat assignments on the bus will be determined entirely by our company.
Emergency Seating: Please note that in the event of an emergency or unavoidable operational circumstances, you may be required to share a seat row with the tour conductor.
Minimum Participant Requirement & Tour Cancellation: If the minimum number of participants (1people) is not met, or if the tour cannot operate due to force majeure (such as natural disasters or accidents), the tour may be modified or canceled. In such cases, notification will be provided by the 3rd day prior to the day before the tour departure date (or by the 13th day prior for overnight tours).
Request Limitations: Please note that we may not always be able to fulfill specific requests regarding bus seat assignments, hotel room smoking preferences, or dietary allergies. We reserve the right to decline such requests prior to booking after providing an explanation.
Online Booking Communications: For all reservations made online, all tour confirmations, official guidance, and updates will be sent exclusively via email. No physical documents will be sent by postal mail."