| Data Usage Specifications | Unlimited data, 500MB, 1GB, 2GB, 3GB, 5GB, 10GB, 20GB, 30GB, 50GB |
| Transmission Specifications | 4G |
| Signal Coverage Area | Thailand, Malaysia, Singapore, Vietnam, Indonesia |
| Mobile Carrier | Singapore: Singtel; Malaysia: Celcom / Digi / Maxis; Thailand: TRUE / DTAC; Indonesia: Telkomsel / XL; Vietnam: Viettel / Vinaphone / Mobifone |
| Supported Sizes | eSIM |
| Hotspot Sharing | Available |
| Supported Frequencies(4G) | B1(2100 MHz), B8(900 MHz), B3(1800 MHz), B7(2600 MHz) |
| Top-Up Availability | Top-up unavailable |
| Excludes | Voice calls, Texts |
| Not Supported | SIM-locked device, Carrier-customized device, Mobile hotspotModified phones, 3G phones, translation devices, and phones without eSIM functionality. |
| Network Type | Roaming |
| Mobile Virtual Network Operator (MVNO) | China Mobile Hong Kong Company Limited |
Once the QR code is scanned and the order is successfully downloaded, cancellation and refunds are not possible.
Installing an eSIM requires an internet connection. Before installation, please ensure that there is available WiFi or mobile data in your environment.
Please scan and install your eSIM after arriving at your destination on the start date of your journey to avoid prematurely starting the validity period calculation.
Each QR code can only be scanned and installed once. Once activated, it cannot be changed to another device or deleted.
Please use the eSIM within 60 days of receiving it; it will expire after that period.
iOS version 12.1 or later is required. Please note that iPhones sold in mainland China do not support eSIM. In Hong Kong and Macau, only the iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS have eSIM functionality.
Samsung phones vary by country. Samsung phones purchased in Taiwan do not support eSIM. For other regions, please check with the Samsung website first.
Please be aware that signal quality may be affected by factors such as location, terrain, building obstruction, number of users, and weather.
In accordance with international data communication fair use policies, it is recommended to disable Facebook Video's automatic browsing function, and the automatic update or synchronization function of apps to avoid excessive data usage. If your internet speed slows down or you are unable to access the internet due to prolonged viewing of online TV, videos, or downloading large files or online games, you will not be able to apply for a refund or compensation. Please be aware of this.
Yes, this multi-country eSIM offers internet connectivity across Singapore, Malaysia, Thailand, Indonesia, and Vietnam. It is designed to provide seamless data access for your travel needs without needing to switch physical SIM cards when crossing borders within these five nations.
Yes, if your smartphone supports the personal hotspot feature, you can generally use this multi-country eSIM for data sharing. This allows you to connect other devices to your phone's internet, making it a convenient option for maintaining connectivity for multiple gadgets during your travels in Southeast Asia.
One key limitation is device compatibility; not all smartphones support eSIM technology. Specifically, some regional versions, like Samsung phones purchased in Taiwan, may not support eSIM functionality. Travelers must confirm their device's eSIM compatibility before purchase to ensure seamless use across the five included countries.
Activating this Southeast Asia eSIM is a straightforward process. Upon purchase, you will receive a QR code. Simply scan this QR code with your compatible smartphone to install and activate the eSIM. This eliminates the need for physical SIM card collection or waiting for mail delivery, allowing for immediate use.
The primary benefits include the convenience of not needing to change physical SIM cards while traveling across these five Southeast Asian countries. It's an ideal companion for multi-country trips, as you receive a QR code for instant installation and use, avoiding the hassle of finding local SIM cards or waiting for shipping.
After your high-speed data allowance is fully utilized, the internet speed of the Southeast Asia eSIM will be reduced. However, connectivity will not be cut off. This means you can continue to access the internet, albeit at a slower speed, ensuring you remain connected throughout your journey in the covered countries.
This multi-country eSIM supports Apple iPhones and various Android system smartphones. However, it's crucial for Samsung phone users to verify eSIM compatibility, as certain regional versions (e.g., Samsung phones purchased in Taiwan) do not support eSIM functionality. Always check your device's specifications before purchasing.
No, you do not need to contact a telecom provider to activate this multi-country eSIM. The activation process is designed for simplicity: you just need to scan the provided QR code with your compatible smartphone to install and begin using the eSIM immediately upon arrival in any of the five covered countries.